Part 1 In the Hotel在宾馆
Lesson 1 Room Reservations
预订房间
Lesson 2 At the Entrance
在门口
Lesson 3 At the Reception Desk(1)
在接待处(1)
Lesson 4 At the Reception Desk(2)
在接待处(2)
Lesson 5 The Bellman
应接服务员
Lesson 6 At the Information Desk(1)
问讯处(1)
Lesson 7 At the Information Desk(2)
问讯处(2)
Lesson 8 House Keeping
客房服务
Lesson 9 Laundry Service
洗衣服务
Lesson 10 Settling Guests'complaints
处理投诉
Lesson 11 Maintenance
维修服务
Lesson 12 At the Barbers and Beauty Salon
理发店与美容厅
Lesson 13 Wake-up Call Service
唤醒服务
Lesson 14 Checking Out
结账
Part 2 At the Restaurant在饭店
Lesson 15 Restaurant Reservation
预订座位
Lesson 16 Seating the Guests
安排座位
Lesson 17 Ordering Chinese Food
点中国菜
Lesson 18 Ordering Western Food
点西餐
Lesson 19 Serving Dishes
上菜
Lesson 20 Bar Services
酒吧服务
Lesson 21 Handling Complaints
应付抱怨
Lesson 22 Room Service
房内就餐服务
Lesson 23 Ways of Paying
付款方式
……
Part 3 Sightseeing and Visits游览和参观
Part 4 Shopping购物
Part 5 Entertainment娱乐活动
Part 6 Transportation交通