Contents;
Introduction;
1 Face to face;
2 Letters,faxes and memos;
3 on the phone;
4 Summaries,notes,reports;
5 Working together;
6 International trade;
7 Money matters;
8 Dealing with problems;
9 Visitors and travellers;
10 Marketing;
11 Meeting;
12 Processes and operations;
13 Jobs and careers;
14 Sales and negotiation;
15 Revision;
Answer Key and Transcripts;
Acknowledgements