PartOne
FROMMARKETING
COMMUNICATIONTOIMC1
1FromMarketingCommunicationtoIMC2
2BrandsandStakeholderRelationships38
3IMCPartnersandCross-FunctionalOrganization78
PartTwo
STRATEGICFOUNDATIONSOFIMC119
4TheBrandCommunication
Process120
5TheBrandDecisionProcess156
6IMCPlanning192
7SegmentingandTargeting232
8Data-DrivenCommunication270
PartThree
CREATING,SENDING,
ANDRECEIVINGBRAND
MESSAGES307
9IMCMessageStrategy308
10BrandMessageExecution334
11MediaCharacteristics368
12TheInternetandInteractiveMedia412
13MediaPlanning454
PartFour
MARKETINGCOMMUNICATION
FUNCTIONS499
14Advertising:TheAwarenessBuilder500
15PublicRelations:TheCredibilityBuilder528
16SalesPromotion:IntensifyingConsideration564
17ThePersonalConnection:DirectResponseandPersonalSales594
18ExperientialContact:Events,Sponsorships,andCustomerService630
PartFive
THEBIGPICTURE659
19Social,Ethical,andLegalIssues660
20InternationalMarketingCommunication690
21Measurement,Evaluation,andEffectiveness722
Glossary761
Index769