Contents
Thanks
Introduction
1 Face to face
2 Letters, telexes and memos
3 Onthephone
4 Reports and summaries
5 Theptaceofwork
6 Import and export
7 Money matters
8 Delivery and after-saies
9 Visits and travel
10 Marketing and sales
11 Meetings
12 Operations and processes
13 Anewjob
14 Working together
15 A special project
Files
Acknowledgements