Contents
Introduction
1 Face to face
2 Letters, telexes and memos
3 On the phone
4 Reports and summaries
5 The place of work
6 import and export
7 Money matters
8 Delivery and after-sales
9 Visits and travel
10 Marketing and sales
11 Meetings
12 Operations and processes
13 Anewjob
14 Working together
15 Revision
Answer key
Acknowledgements