1. INTRODUCTION 绪论
Principles of Good Communication--Consideration
Form and Structure of Business Correspondence
The Facsimile
The E-mail
2. ENQUIRIES AND REPLIES 询价、答复
Specimen Letters
Style & Structure
3. OFFERS AND TRADE PROMOTION 报价、推销
Specimen Letters
Style & Structure
4. ORDERS AND REPLIES 订货、答复
Specimen Letters
Style & Structure
5. COMPLAINT AND ADJUSTMENT 申诉、处理
Specimen Letters
Style & Structure
6. TRANSPORT 运输
Specimen Letters
Style & Structure
7. PAYMENT AND SETTLEMENT OF ACCOUNTS 付款、结账
Specimen Letters
Style & Structure
8. CONSIGNMENT, BARTER, COMPENSATION TRADE & PROCESSING WITH SUPPLIED MATERIAL 寄
售、易货、补偿贸易和来料加工
Specimen Letters
Style & Structure
9. JOINT VENTURE AND LEASING 合资经营、租赁
Specimen Letters
Style & Structure
10. AGENCY 代理
11. CONSULTANCY 咨询
12. TENDERS 招标、投标
13. INTERNATIONAL CREDIT 国际信贷
14. EMPLOYMENT 就业
15. MISCELLANEOUS CORRESPONDENCE 其他函件
APPENDIX 附录
1. Useful Sentences
2. General Commercial Abbreviations
3. General Commerical Expressions
4. General Abbreviations in E-mail
5. 函电译文
6. 练习答案