Contents
1 How To Start
2 Why Not Explain?
3 What Do 1 Call You?
4 Should 1 Ask?
5 They Aren't What You Think
6 Find Out The Facts
7 Listening And Responding .
8 How To Request
9 Dealing With Complaints
10 More About Complaints
11 Thanks For The Compliment!
12 What's Your Opinion?
13 More About Opinions
14 Invitations
15 More About Invitations
16 What A Lovely Present!
17 More About Presents
18 We All Make Mistakes
19 How To Interrupt
20 How To End It
21 And What About The Other One?
22 What Do We Call Them?
23 Talking At A Distance
24 Keeping It In Style
25 Words And Actions
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