Part 1 Business Reception 业务接待
l.Accompanying Guests for Shopping
陪来宾购物
2.Arranging a Meeting
安排会议
3.Booking Rooms
预订房间
4.Business Negotiations
留易谈判
5.Claims and Settlement of Claims
索赔与理赔
6.Dealing with Emergency
处理紧急事件
7.Dealing with Complaint
处理投诉
8.Dinners and Banquets
宴 请
9.Entertainment Activities
娱乐活动
10.Establishing Business Relations
建立贸易关系
11.Expressing Sympathy
慰 问
12.Hiring Taxies
租 车
13.Introducing Each Other
互相介绍
14.Inviting the Gust to a Dinner
邀请赴宴
15.Making Appointments
约 会
16.Making a Phone Call
打电话
17.Meeting at the Airport
在机场
18.Receiving a Phone Call
接电话
19. Receiving Visitors
接待来宾
20.Restaurant Reservatiors
饭店预约
……