Part one situational dialogues
Unit 1 Making Reservation
Unit 2 Check in
Unit 3 Bell Service
Unit 4 Concierge Service
Unit 5 Chamber service
Unit 6 Laundry and Valet Services
Unit 7 Guest Service
Unit 8 At a Chinese Restaurant
Unit 9 At a Westen Restaurant
Unit 10 Busines and Entertainment Services
Unit 11 Sales Promotion
Unit 12 Pblic Relations
Unit 13 Complaints
Unit 14 Check out
Part Two Readings
Unit 1 Hotels in the World
Unit 2 Ways of Categorzing Hotels
Unit 3 Serviced Accommodation
Unit 4 Self-service Accommodation
Unit 5 The front Office
Unit 6 Marketing
Key to exercises
Reference
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