Unit 1 What Is a Hotel?
Warm-up
Text It is my dream
Dialog 1 Hotel industry ABCs
Dialog 2 A job-hunting interview
Reading Comprehension
Listening Comprehension
Unit 2 Front Office
Warm-up
Text The first representatives of a hotel
Dialog 1 A room reservation call
Dialog 2 Welcome to our hotel
Reading Comprehension
Listening Comprehension
Unit 3 Communication
Warm-up
Text Guest foremost
Dialog 1 Telephone service
Dialog 2 Sending a fax
Reading Comprehension
Listening Comprehension
Unit 4 The Cashier
Warm-up
Text The history of money
Dialog 1 Foreign exchange
Dialog 2 Checking-out
Reading Comprehension
Listening Comprehension
Unit 5 Housekeeping Department （Ⅰ）
Warm-up
Text Housekeeping department——the backbone of a hotel
Dialog 1 Turn-down a service
Dialog 2 Providing something extra
Reading Comprehension
Listening Comprehension
Unit 6 House keeping Department （Ⅱ）
Warm-up
Text Adventure on the highway
Dialog 1 About the laundry service
Dialog 2 Baby-sitting service
Reading Comprehension
Listening Comprehension
Unit 7 Food and Beverage （Ⅰ）
Warm-up
Text The food and beverage department always counts
Dialog 1 At the bar
Dialog 2 Taking the order
Reading Comprehension
Listening Comprehension
Unit 8 Food and Beverage （Ⅱ）
Warming-up
Text The story of chopsticks
Dialog 1 Room service
Dialog 2 A complaint about the dining room
Reading Comprehension
Listening Comprehension
Unit 9 Recreation （Ⅰ）
Unit 10 Recreation （Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Unit 13 Supervision
Unit 14 Functions of Management
UNit 15 Leader and Power
Unit 16 Leadership Style
APPENDIX
VOCABULARY
USEFUL TERMS AND EXPRESSIONS
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