Chapter 1 沟通绝招40
1. 沟通礼仪6招
2. 沟通技巧20招
3. 如何使沟通顺利进行8招
4. 破除沟通障碍6招
Chapter 2 餐厅/Restaurant
Chapter 3 银行·邮局/Bank·Post Office
Chapter 4 租车/Renting a Car
Chapter 5 交通事故/Car Accident
Chapter 6 购物/Shopping
Chapter 7 戏院, 电影院/Theater·Cinema
Chapter 8 美容院·理发院/Beauty Parlor·Barbershop
Chapter 9 医院/Hospital
Chapter 10 看病/Seeing the Doctor
Chapter 11 药房·杂货店/Drugstore
Chapter 12 机场/Airport
Chapter 13 从机场到旅馆/From the Airport
to the Hotel
Chapter 14 旅馆/Hotel
Chapter 15 打电话给客户/Calling Customers
Chapter 16 访问客户/Visiting Customers
Chapter 17 与客户寒喧/Small Talk with
Customers
Chapter 18 展示样品/Showing Samples
Chapter 19 涨价/Price Increases
Chapter 20 客户的抱怨/Customers Complaints
Chapter 21 签约/Signing Contrscts
Chapter 22 与客户共餐/Dining with
Customers
Chapter 23 道别/Goodbye