Section One
Nature and Context of Operations Management1
Introduction to the Field2
Operations Strategy nd competiiveness3
Project ManagementAection Two
Product Design and Process Selection4
Product Design and Process Selection ManufacturingSupplement 4
Operations Technology5
Product Design and process Selection ServicesSupplement 5
Waiting Line Management6
Quality ManagementSupplement 6
Statistical Quality Control MethodsSection Tbree
Design of Facilies and Jobs7
Strategic Capacity ManagementSupplement 7
Linear Programming8
Just-In-Time Production Systems9
Facility Location10
Facility Layout11
job Design and Work MeasurementSupplement 11
Learning CurvesSection Four
Managing the supply Chain12
Supply Chain Management13
Forecasting14
Aggregate Planning15
Inventory Systems for Independent-Demand16
Inventory Systems for Dependent Demand: MRP-Type SystemsSupplement 16
SAP R/317
Operations SchedulingSupplement 17
SimulationSection Five
Revising the System18
Operations Consulting19
Business Process
Reengineering20
Synchronous Manufacturing and Theory of ConstraintsAppendixesA. Financial analysis of OperationsB. Uniformly Distributed Random DigitsC. Normally Distributed Random DigitsD. Areas of the Cumulative Strandard Noumal DistribuionF. Negative Exponential Distribution: Values of G. Interest TablesH. Answers to Selected ProblemsPhoto CreditsName IndexSubject Index
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