CONTENTS
CHAPTER 1 Business and lnformation Systems Management Challenges
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SECTION I THE FIRST OF THREE PERSPECTIVES:THE BUSINESS ENVIRONMENT
CHAPTER 2 Business Competitive Environment
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CHAPTER 3 The Porter Competitive Model for Industry Structure Analysis
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CHAPTER 4 Airline Industry Analysis
CHAPTER 5 Information Systems Can Redefine Competitive Boundaries
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SECTION II THE SECOND PERSPECTIVE:THE COMPANY ENVIRONMENT
CHAPTER 6 Business Vision
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CHAPTER 7 Implementing a Vision:Strategy,Tactics and Business plan
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SECTION III THE THIRD PERSPECTIVE:THE USE OF INFORMATION SYSTEMS
CHAPTER 8 Evaluating Business Strategies and the Use of Information Systems:The Strategic Option Generator
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CHAPTER 9 The Roles, Roles and R
elationships Concept
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CHAPTER 10 The Redefine/Define Concept and Change Management
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CHAPTER 11 Telecommunications as the Delivery Vehicle
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CHAPTER 12 Using Information Systems to Compete:A Success Factor Profile
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SECTION IV MAJOR INFORMATION SYSTEMS MANAGEMENT ISSUES
CHAPTER 13 Information Systems Organization and Personnel Considerations
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CHAPTER 14 Information Systems Value and Financial Strategy
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CHAPTER 15 Integrating Information Systems into the Business Plan
CHAPTER 16 Total Quality Management and the Role Of Information Systems
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CHAPTER 17 Final
Considerations
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