有效的沟通

Contents
1Efiectivecommunication
Introduction
Communicationinorganizations
Whatiscommunication?
Managersandcommunication
Interpersonalcommunication
Dealingwithbarriers
Managementstyleandcommunication
Totalcommunication
Organizationalcommunication
Summary
2Interviewing
Introduction
Location
Preparingfortheinterview
Conductingtheinterview
Closingtheinterview
Makingjudgmentsandanalyzingresults
Guidelinesformanagersforspecificjob-relatedinterviews
Summary
3Makingpresentations
Introduction
Preparation
Presentationtechniques
Summary
References
4Runningmeetings/leadingdiscussions
Introduction
Typesofmeetingsandtheirimplications
Therolesofchairpersonandmembers
Relationshipswithingroups,teamsandmeetings
Summary
References
5Conduetingsurveys
Introduction
Sampling
Planning
Methodsofcollectingdata
Analyzingthedata
References
6Negotiating
Introduction
Thesubjectundernegotiation
Preparingfornegotiation
Thenegotiation
Findingsolutions
Fall-backsituations
Behaviourinnegotiations
Exercisesinnegotiating
Summary
7Trainingioreffectivecommunicationskills
Introduction
Managerialworkandcommunication
Traininganddevelopment
Learning
Designingcommunicationskillsprograinmes
Integrationofcommunicationskills
Summary
Reference