群体与团队管理

     Contents
    Introduction
    The aim
    The focus
    The reader
    The reading
    The words
    My background
    Influences
   Part 1: Identity
    1 Groups and teams: What is the difference?
    What makes a team a team?
    The differences between groups and teams
    Summary
    2 Resources roles and responsibilities
    Resources
    Roles
    Responsibilities
    Balancing roles and resources
    Summary
    3 Leadership
    Defining the responsibility
    Selecting strategies
    Selecting styles
    Summary
    4 Self-identity
    Feelings of accomplishment
    Recognition
    Authority
    Purpose
    Summary
   Part 2: Process
    5 Product and process
    Product v process
    The four levels of process
    Summary
    6 Managing process
    Procedure and effective meetings
    Structure and the maximization of resource
    Behaviour and effective communication
    Social dynamics and a climate of openness
    Summary
    7 Process and the individual
    Feelings of accomplishment
    Recognition
    Authority
    Purpose
    The pendulum
    Summary
   Part 3: Skills
    8 Interactive skills
    9 Groupworking skills
    Airtime
    Information
    Ideas
    Reaction
    Clarity
    Summary
    10 Process management skills
    Managing meetings
    Managing group dynamics
    Summary
    11 Influencing skills
    Persuasion styles
    Persuasion strategy
    Persuasion skills
    Summary
   Index