Thanks
About this book
Some thoughts about communicating
Only connect!
How to use verbal language
Why do we want to communicate?
Words!Words!Words!
We don't seem to spesk the same language!
Characteristics of everyday speech
Speaking in different ways
How to understand body language
Look as well as listen!
But it's only natural!
The head toss
The true and authentic head toss!
What does this position mesa?
Curtain up!
What do these gestures mean?
‘She's a typical librarian!’
How to read a face
Our faces and our personalities
Our faces and our expressions
Eyes:the windows of the soul
How to use space
The Englishman's home is this castle
Talking,sitting and standing
Do you touch people?
How to recognise the roles people play
An introduction to roles
Three people in every person
What sort of game do you play?
How to get on with people
How to be a good listener
How to be a good conversationalist
Politeness and‘pass-time’conversations
How to start a conversation in Britain
How to argue
How to protect yourself against salespeople
Last thoughts
Answers
Acknowledgements