CHAPTER 1 Introduction 1
1.1 Information and Communication 1
1.2 The Manager's Dilemma 2
1.3 The Nature of Business Information Requirements 2
1.4 Distributed Data Processing 4
1.5 The Transmission of Information 4
1.6 Networks 6
1.7 Communications Software 8
1.8 Management Issues 10
1.9 Standards 11
1.10 Internet Resources 11
1.11 Useful Publications 12
PART 1 REQUIREMENTS
CHAPTER 2 Business Information 17
2.1 Voice 18
2.2 Data 20
2.3 Image 21
2.4 Video 22
2.5 Response Time 23
Summary 26
Recommended Reading 28
CHAPTER 3 Distributed Data Processing 30
3.1 Centralized Versus Distributed Processing 31
3.2 Forms of Distributed Data Processing 41
3.3 Networking Implications of DDP 47
Summary 49
Recommended Reading 50
PART 2 FUNDAMENTALS
CHAPTER 4 Data Transmission and Transmission Media 53
4.1 Signals for Conveying Information 54
4.2 Transmission Impairments and Channel Capacity 67
4.3 Transmission Media 74
4.4 Wireless Transmission 84
Summary 91
Recommended Reading 91
CHAPTER 5 Data Communication Fundamentals 95
5.1 Analog and Digital Data Communication 96
5.2 Data Encoding Techniques 100
5.3 Asynchronous and Synchronous Transmission 107
5.4 Interfacing 111
5.5 Flow Control 117
5.6 Error Detection 123
5.7 Error Correction 125
5.8 Data Link Control 127
Summary 134
Recommended Reading 135
CHAPTER 6 Transmission Efficiency 139
6.1 The Need for Transmission Efficiency 140
6.2 Frequency-Division Multiplexing 145
6.3 Synchronous Time-Division Multiplexing 148
6.4 Statistical Time-Division Multiplexing 154
6.5 Data Compression 157
Summary 165
Recommended Reading 166
PART 3 NETWORKING
CHAPTER 7 Traditional Wide-Area Networks 169
7.1 LANS,MANS, AND WANS 170
7.2 Circuit-Switching Technology 173
7.3 Circuit-Switching Networks 182
7.4 Packet-Switching Networks 183
7.5 X.25 195
7.6 Narrowband ISDN 199
7.7 Traditional Wide-Area Network Alternatives 207
Summary 212
Recommended Reading 213
CHAPTER 8 High-Speed Wide-Area Networks 216
8.1 Wide-Area Network Alternatives
8.2 Frame Relay 222
8.3 Asynchronous Transfer Mode(ATM) 230
8.4 Switched Multimegabit Data Service(SMDS) 238
8.5 Broadband ISDN 239
Summary 243
Recommend Reading 243
Case Study: Florida Power and Light 246
CHAPTER 9 Local Area Networks 248
9.1 Background 249
9.2 LAN Technology 254
9.3 LAN Standards 266
9.4 Ethernet and CSMA/CK 271
9.5 Token Ring 278
9.6 Bridges 279
Summary 282
Recommended Reading 283
Case Study: Levi Strauss 285
CHAPTER 10 High-Speed and Intranet Computing 288
10.1 The Emergence of High-Speed LANs 288
10.2 Fast Ethernet and Gigabit Ethernet 290
10.3 ATM LANs 295
10.4 Fibre Channel 299
10.5 Fiber Distributed Data Interface (FDDL) 305
10.6 Wireless LANs 305
Summary 311
Recommended Reading 311
Case Study: Rock and Roll Hall of Fame and Museum 313
CHAPTER 11 Wireless Networks 316
11.1 Mobile Telephony 317
11.2 The Advanced Mobile Phone Service(AMPS) 317
11.3 Global System for Mobile(GSM)Communication 329
11.4 Multiple Access 325
11.5 Third Generation Wireless Communication 329
11.6 Satellite Communication 330
11.7 Iridium-A Third Generation Satellite System 332
Recommended Reading 337
Case Study: Alohanet 339
Case Study: Indonesia's Palapa Satellite 341
PART 4 APPLIGATIONS
CHAPTER 12 TCP/IP and Other Protocol Architectures 343
12.1 A Simple Protocol Architecture 344
12.2 The TCP/IP Protocol Architecture 350
12.3 The OSI Protocol Architecture 357
12.4 IBN'S System Network Architecture 358
12.5 Internetworking 364
Summary 368
Recommended Reading 370
CHAPTER 13 Distributed Applications 372
13.1 Electronic Mail 373
13.2 Electronic Data Interchange 387
13.3 World Wide Web 395
Summary 402
Recommended Reading 404
Case Study: R.J.Reynolds Tobacco Co. 406
CHAPTER 14 Client/Server and Intranet Computing 408
14.1 The Growth of Client/Server Computing 408
14.2 Client/Server Applications 416
14.3 Middleware 421
14.4 Intranets 434
Summary 434
Recommended Reading 435
Case Study: Burling Coat Factory 437
Case Study: Wisconsin Department of Natural Resources 440
PART 5 MANAGEMENT ISSUES 442
CHAPTER 15 Doing Business on the Internet 443
15.1 The Internet 444
15.2 Security for Commerce on the Internet 452
15.3 Electronic Payment Systems 454
Recommended Reading 464
Case Study: Florida Department of Management Services 465
CHAPTER 16 Network Management 469
16.1 Network Management Requirements 470
16.2 Network Management Systems 474
16.3 Technical Control 482
16.4 Performance Monitoring 485
16.5 Simple Network Management Protocol(SNMP) 489
Summary 529
Recommended Reading 529
APPENDIX A Standards and Standards-Setting Organizations 532
A.1 The Importance of Standards 532
A.2 Standards and Regulation 533
A.3 Standards-Setting Organizations 533
Glossary 539
References 546
Index 549
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