PARTER1DEVELOPINGMARKETINGPLANSANDSTRATEGIESChapter1MARKETING:CREATINGVALUEFORCUSTOMERSChapter2environmentalanalysisChapter3GLOBALMARKETINGCHALLENGESChapter4MARKETINGPLANNINGANDORGANIZATIONSTRATEGYPART2UNDERSTANDINGCUSTOMERSANDMARKETSChapter5MARKETINGRESEARCH:INFORMATIONANDTECHNOLOGYChapter6CONSUMERBEHAVIORChapter7ORGANIZATIONALBUYINGBEHAVIORChapter8MARKETSEGMENTATIONPART3MANAGINGANDDEVELOPINGGOODSANDSERVICESChapter9MANAGINGEXISTINGPRODUCTSChapter10DEVELOPINGNEWPRODUCTSChapter11MARKETINGSERVICESPART4PRICINGPRINCIPLESANDSTRATEGIESChapter12FUNDAMENTALSOFPRICINGChapter13PRICINGGOODSANDSERVICESPART5PLACEMENT:DISTRIBUTINGGOODSANDSERVICESChapter14MANAGINGDISTRIBUTIONCHANNELSChapter15WHOLESALINGANDPHYSICALDISTRIBUTIONChapter16RETAILINGPART6PROMOTION:INTEGRATEDMARKETINGCOMMUNICATIONSChapter17MANAGINGMARKETINGCOMMUNICATIONSChapter18ADVERTISING,SALESPROMOTION,ANDPUBLICITYChapter19PERSONALSELLINGANDSALESMANAGEMENTPART7EVALUATINGMARKETINGEFFECTIVENESSChapter20IMPLEMENTINGANDCONTROLLINGMARKETINGACTIVITIESAppendixA:CreatingaMarketingPlanAppendixB:CareerOpportunitiesinMarketingAppendixC:MathematicsUsedinMarketing