LAYOUT OF BUSINESS LETTERS AND E-MAILS
PART 1 NEGOTIATION OF THE CONTRACT
Chapter 1 Establishing Trade Rlations
Lesson 1 Sellers Asking to Establish Trade Relations
Lesson 2 Buyers Asking to Estabish Trade Relations
Lesson 3 A Company Introduction
Lesson 4 Status Enquiries
Chapter 2 Enquiries and Offers
Lesson 5 An Enquiry(1)
Lesson 6 An Enquiry(2)
Lesson 7 An Offer(1)
Lesson 8 An Offer(2)
Lesson 9 An Offer to a New Customer
Lesson 10 Offering Substitute
Lesson 11 Inability to Offer
Chapter 3 Counteroffers
Lesson 12 A Counter-offer(1)
Lesson 13 A Counter-offer(2)
Lesson 14 A Counter-offer(3)
Lesson 15 A Counter-offer(4)
Chapter 4 Mode of Shipment
Chapter 5 Packing
Chapter 6 Terms of Payment
Chapter 7 Insurance
Chapter 8 Conclusion of a Business
PART 2 EXECUTION OF THE CONTRACT
Chapter 9 Shipment
Chapter 10 Payment
Chapter 11 Claims and Adjustment
Appendix 1 Resumes
Appendix 2 Job Applications
Appendix 3 Letters of Congratulations and Thanks
Appendix 4 Invitations
Appendix 5 Common Currencies
Appendix 6 Common Telex Terms and Abbreviations