商务英语沟通制胜

Chapter 1 International Business Communications（国际商务沟通）
　Forms of business Communications
　Principles of international Business Communications
　Recent Development in Writing Business Messages
Chapter 2 Business Letter（商务信件）
　Forms of a Business Letter
　Layout of a Busingess Letter
　Envelope Addressing
Chapter 3 Memorandum,Minutes and Telephone Note（备忘录、会议纪要与电话记录）
　Part 1 Memorandum(备忘录)
　Particulars for Attention
　Elements of a Memo
　Specimen Memos
　PartII Minutes （会议纪要）
　Writing Tips for minutes of a meeting
　Specimen Minutes of a Meeting
Chapter 4 Electronic Communications（电子通信）
Chapter 5 Establishing Business Relations（建交）
Chapter 6 Credit inpuiry（资信调查）
Chapter 7 Inquiry（询盘）
Chapter 8 Quotations and Offers（报价与发盘）
Chapter 9 Counter_offers and Business Negotiation（还盘与谈判）
Chapter 10 Orders and Conclusinon of Business（订单及达成交易）
Chapter 11 Contracts（合同）
Chapter 12 Shipment （装运）
Chapter 13 Insurance（保险）
Chapter 14 Payment（付款）
Chapter 15 Complaints and Apologies（报怨与道歉）
Chapter 16 Sales and Promotions（销售与促销）
Chapter 17 Business Arrangement and Sociality（商务安排与社交）
Glossary（词汇）