CCNP学习指南（英文版）

     CONTENTS
   Foreword
    About the Contributors
    Acknowledgments
    Preface
    Introduction
   1 Troubleshooting Methodology
    Symptoms, Causes, and Actions
    Slow Response Time
    Performance Alerts and Notifications
    Generic Problem-Solving Model
    Steps to Solving a Problem
    Pointers for Problem Solving
    Recommended Troubleshooting Procedures
    Documentation Methods
    Protocol Charactenstics Review
    Connection-Oriented vs. Connectionless
    Certification Summary
    Two-Minute Drill
    SelfTest
   2 LAN Troubleshooting Problem Areas
    Physical Layer Responsibilities
    Data Link Layer Responsibilities
    MAC Layer
    Logical Link Layer
    Ethernet / IEEE 802.3
    CSMA/CD Protocol
    Ethernet Statistics for Troubleshooring
    Token Ring / IEEE 802.5
    Understanding MAC Communications
    Troubleshooting Token Ring Necworks
    FDDl
    ATM LAN Emulation (LANE)
    Encapsulation Methods
    Certification Summary
    Two-Minute Drill
    SelfTest
   3 WAN Troubleshooting Problem Areas
    Point-to-Point Protocols
    PPP Frame
    LCP/NCP
    Encapsulation
    Authentication
    Link States
    SHOW INTERFACE and DEBUG Commands
    HDLC
    SDLC
    PPP'
    Switched Protocols
    Frame Relay
    X.25
    SMDS
    ATM
    ISDN
    Layer2ofISDN
    Layer 3of lSDN
    Certification Summary
    Two-Minure Drill
    SelfTest
   4 The Internet Protocol (IP)
    Technology Features Recap
    A Note About Terminology
    IP, UDP, TCP, lCMP, and Common Pons
    A Closer Look at TCP
    UDP
    IP Broadcast and Mulricast
    ICMP
    ICMP Redirects
    ARP Caching
    DNS and DNS Caching
    Default Gareway
    IPHelperAddresses
    Common User Tasks
    Obtaining an Address via DHCP
    Web Page Download
    FTP Transfer
    Common Problems and Fixes
    Splitting the Problem in Half
    Ping Test
    Packet-Level Debugging
    Troubleshooting Lower Layers
    Transport and Above
    Certification Summary
    Two-Minute Drill
    SelfTest
   5 Novell's Intemetwork Packet Exchange (IPX)
    Protocol
    IPX Protocol Suite
    IPX
    SPX
    NCP
    LIP
    Packet Burst
    IPXNetBIOS
    RIP
    SAP
    NLSP
    Common Packet Types and Port Numbers
    Common User Tasks
    Workstation Bootup (Bindery Mode)
    Workstation Bootup (NDS Mode)
    How SLIST Really Works
    How Printing Really Works
    Router Proxy GNS by Default
    Common Problems and Fixes
    Local Connectivity Problems
    Connectivity Problems Through a Cisco Router
    Intermittent Connectivity Problems
    IPX NetBlOS Problems
    Certification Summary
    Two-Minute Drill
    SelfTest
   6 Apple's AppleTalk Protocol
    The Evolution ofAppleTalk
    LocalTalk
    Common Mac User Tasks
    Bootup and Address Assignment
    Zone Lists
    Chooser Lists
    Common AppleTalk Problems and Fixes
    Routing Problems
    Something Missing on the Network
    AppleTalk Interface Goes Down
    Certification Summary
    Two-Minute Drill
    SelfTest
   7 Common Routing Protocols
    Periodic Broadcast-Based Protocols
    Routing Information Protocol (RlP)
    Troubleshooting RlP
    Cisco's Interior Gateway Routing Protocol (IGRP)
    Troubleshooting IGRP
    IPX RlP and Service Advertising Protocol (SAP)
    Troubleshooring IPX RlP
    AppleTalk Routing Table Maintenance
    Protocol (RTMP)
    Troubleshooring AppleTalk Nerworks
    Event-Driven Protocols
    Open Shortest Path First (OSPF)
    Troubleshooting OSPF
    Cisco's Enhanced IGRP (ElGRP)
    Troubleshooring ElGRP
    Border Gateway Protocol (BGP)
    Troubleshooting BGP
    Certification Summary
    Two-Minute Drill
    SelfTest
   8 Troubleshooting Tools
    Using Router Diagnostic Tools
    Telnet
    Ping
    Traceroute
    Accounting
    Router Web Interface
    Router Logging
    Introduction to CiscoWorks
    TheRoleofSNMP
    SNMP Traps
    Managing with CiscoWorks
    The CiscoWorks Applications
    Using Third-Party Tools
    CMU SNMP Library
    Packet Analyzers
    Hardware Tools
    Other Places to Find Troubleshooting Tools
    Certification Summary
    Two-Minute Drill
    SelfTest
   9 Cisco's Diagnostic Tools
    Interface-Specific Commands
    IP Interfaces
    IPX Interfaces
    AppleTalk Interfa
    WAN Interfaces
    Memory and Process Commands
    Buffer and Message-Logging Commands
    Using Ping, Extended Ping, and Traceroute to Confirm
    Network Connectivity
    Certification Summary
    Two-Minute Drill
    SelfTest
   10 Advanced Diagnostic Tools
    Debug Mode
    Debug Mode Cautions
    Debugging at the Protocol Level
    Interface Debugging
    Fault-Tracking Commands
    Logging
    Interconnectivity Commands
    How to Perform a Core Dump
    Hardware Diagnostics
    Certification Summary
    Two-Minute Drill
    SelfTest
   11 Campus Switches and VLANs
    Interface Configuration
    Speed and Duplex Detection
    Security
    Virtual LANs (VLANs)
    VLAN Assignment
    Virtual Trunking Protocol (VTP)
    Inter-Switc Link (ISL) Trunks
    Spanning Tree Protocol
    BPDU Hello Packets
    PortFast
    UplinkFast
    Troubleshooting with the Span Port
    Spanning a Switch Port
    Spanning a VLAN
    Common Problems and Fixes
    The SHOW Commands (CAM DYNAMIC, VIAN
    MODULE.andPORT)
    Disabled Ports
    Missing VTP Domain
    Deleted VLAN
    10/100 Autodetect Broken
    Wrong Speed
    Mismatched Duplex
    Code Rev Not Supporting New Module
    Certification Summary
    Two-Minute Drill
    SelfTest
   12 Hands-on Troubleshooting
    Troubleshooting LANs
    Ethernet
    Token Ring
    Fiber Distributed Data Interface (FDDI)
    Troubleshooting WANs
    Serial Line Connections
    ISDN
    Prame Relay
    Troubleshooting TCP/IP
    Troubleshooring IPX
    Troubleshooting AppleTalk
    Using Cisco Support Functions
    CCO Docs
    CCO Open Forum
    CD-ROM
    Cisco Technical Assistance Center (TAC)
    Certification Summary
    Two-Minute Drill
    SelfTest
   13 Troubleshooting the ISDN Basic Rate
    Interface (BRI)
    The ISDN Physical Layer
    The ISDN CO Switch
    The NTl Device
    Verifying Layer 1 Activation
    The ISDN Data Link Layer (Q.921)
    Q.921 Startup Procedures
    Verifying LAPD Status
    ISDN Layer 3: SPIDs
    Configuring SPIDs
    SPID Verification
    Dial-on-Demand Routing (DDR)
    Defining "Interesting" Traffic
    Defining Whom to Call
    Troubleshooting DDR
    ISDN Q.931 for Call Setup and Teardown
    Q.931 Call Establishment
    Q.931 Setup Messages
    Call Teardown
    PPP: The Point-to-Point Protocol
    The Link Control Protocol
    The Network Control Protocols
    Multilink PPP
    Certification Summary
    Two-Minute Drill
    SelfTest
    A Self Test Answers
    Answers to Chapter 1 SelfTest
    Answers to Chapter 2 SelfTest
    Answers to Chapter 3 SelfTest
    Answers to Chapter 4 SelfTest
    Answers to Chapter 5 SelfTest
    Answers to Chapter 6 SelfTest
    Answers to Chapter 7 SelfTest
    Answers to Chapter 8 SelfTest
    Answers to Chapter 9 SelfTest
    Answers to Chapter 10 SelfTest
    Answers to Chapter 11 SelfTest
    Answers to Chapter 12 SelfTest
    Answers to Chapter 13 SelfTest
    B About the CD
    Personal Testing Center Test Type Choices
    Live
    Managing Windows
    Saving Scores as Cookies
    Using the Browser Buttons
    JavaScript Errors
    Pracrice
    Review
    Scoring
    C About the Web Site
    Access Global Knowledge
    What You'll Find There
    Glossary
    Index