用户中心设计：集成化方法

Foreword
Preface
Acknowledgments
Introduction
1TakingStock
YourCurrentOrganizationandProducts
YourPreliminaryRoadMap
Dealingwiththe"Yeah,Buts..."
ButMakingUsableProductsIsExpensive
ButWeHaveaScheduletoMeet
ButOurUsersCareMoreAbout
ButWeOnlyHaveaSmallTeam
2TheIntegratedApproach
What'sinaName?
HowIsOurIntegratedApproachtoUCDUnique?
WhatAretheBenefitsofIntegratedUCD?
WhatTypesofProjectsCanBenefitfromtheApproach?
What'sthePrimaryTargetofUCD?
TheSixPrinciplesofUCD
SettingBusinessGoals
UnderstandingUsers
DesigningtheTotalCustomerExperience
EvaluatingDesigns
Assessingcompetitiveness
ManagingforUsers
MultidisciplinaryDesignandUserFeedback
MultidisciplinaryDesignSpecialists
Design
Architecture
Information
Leadership
TeamMemberResponsibilitiesandSkills
UserFeedbackMethods
ProjectOptimization
ProvidingUniversalAccesswithUCD
Summary
3IntroducingtheApproach
MaketheMessageSimple
SpendTimeonEducation
Awareness
Executive
Introductory
Advanced
GetOn"EveryTrainLeavingtheStation"
GettheRightandBestSkills
IncludetheRightMethods
CarefullySelectaPilotProject
IdentifyaChampion
AdvocateforEaseofUseandUCD
PerformancePlans
SpecialistKnowledge
Tracking
OptimizeYourOrganizationStructure
EnsureThatYourSpecializedStaffStayTechnicallyVital
SecureAppropriateFunding
Staffing
ToolsandInfrastructure
CompetitiveProductAcquisition
ParticipantExpenses
Recruiting
WebParticipants
LabParticipants
ProjectPlanSupport
CreatetheInfrastructure
UCDLab
TestParticipantRooms
ObservationRooms
ControlPanel
TrackProgress
RecognizeandCelebrateSuccess
Communicate,Communicate,Communicate
TheHistoryofUCDatIBM
OriginsofUCDatIBM
IntroductionStrategies
Transition
Organization
Teams
FrequentlyAskedQuestions
WhatisaSimpleDescriptionofUCD?
WhatIstheDistinctionBetweenEaseofUseandUCD?
IstheGoaltoHaveDevelopersAutomaticallyIncorporate
UCDintoTheirTimeline?
SomePeopleTalkAboutUsabilityTesting.IsThattheSameThingasUCD?
CanYouExplainHowCertainUCDToolsCanBenefitDesigners?
IsUCDOnlyAppropriateforProductswithPervasiveGraphicalUserInterfaces?
Doesn'tUCDInvolveaLotofHeavyProcessandComplicatedMethods?
WhoNeedstoKnowaboutUCDinanOrganization?
DoesUCDInvolveDecreasingManagementControloverProjects?
DoAllProductTeamsNeedtoInvestinUCDattheSameHighLevel?
WhatIsPresentedinUCDExecutiveReviewMeetings?
HowShouldFixRateModelsandEaseofUseObjectivesBeDetermined?
WhatAretheTopFiveUserProblemsAfterYouFixAllLevel1Problems?
DoUserProblemsHavetoComefromUsers?
WhatIfMyOrganizationHasFourLevelsofSeverityofProblem?
WhatIfMyProjectDoesn'tHaveaTrueUCDMultidisciplinaryTeam?
WhatIstheDifferenceBetweenUCDandMarketResearch?
4DeployingtheApproach
LinearorIterative?
PlanningPhase
DescribingMarketandAudience
LogisticalPlanning
Recruiting
Scheduling
LegalIssues
Reimbursement
RequirementsGatheringandPrioritizing
FunctionalRequirements
UsabilityRequirements
SizingandScheduling
CreatingtheUCDPlan
UCDProjectPlanandStatus
ConceptPhase
TaskAnalysis
HierarchicalTaskAnalysis
UseCases
DeterminingActors
SpecifyingUseCases
ContextualInquiry
CompetitiveEvaluation
UserProfiles
OVID
Prototyping
ReasonstoPrototype
Low-FidelityPrototypes
High-FidelityPrototypes
Comparison,
ManagingIteration
DesignWalkthrough
DetailedDesignandDevelopmentPhase
Prototyping
HeuristicEvaluation
UsabilityWalkthrough
UsabilityTest
HowtoPerformaUsabilityLabTest
DesigningtheTest
SelectingParticipants
DevelopingTasks
PreparingMaterials
DataCollection
DataAnalysis
DesignGuidelineDevelopment
Early-ShipEvaluation
Life-CycleManagementPhase
CustomerSatisfactionSurvey
BenchmarkAssessment
PostmortemEvaluation
5OptimizingYourImplementationoftheApproach
Education,Performance
Support,OrganizationalLearning
MultidisciplinaryCommunicationandCollaboration
RecruitingParticipants
ParticipantRecruitingDatabase
Web-EnabledStudies
SynchronousVirtualTesting
AsynchronousWebSurveys
UCDLabTools
AutomatedUsageCapture
InformationAnalysisandInterpretation
TrackingProgress
FutureTrends
MethodologyIntegration
Story-BasedDesign
Scenario-BasedDesign
Model-BasedDesign
Integration
KeepingAbreastofImprovements
Appendices
Bibliography
Index
AbouttheAuthors
AbouttheCD
IBMLicenseAgreement