PART ONE
introduction to Marketing Research and Problem Definition
1 Role of Marketing Research
2 Gathering Marketing Intelligence
3 Process of Marketing Research
4 Problem Formulation
PART TWO
Research Design
5 Types of Research Design and Exploratory Research
6 Descriptive and Causal Research Designs
PART THREE
Data Collection Methods
7 Secondary Data
8 Standardized Marketing Information Services
9 Collecting Primary Data
10 Collecting Information by Communication
11 Collecting Information by Observation
PART FOUR Data Collection Forms
12 Designing the Questionnaire or Observation Form
13 Measurement Basics
14 Measuring Attitudes, Perceptions, and Preferences
PART FIVE
Sampling and Data Collection
15 Sampling Basics, Nonprobability, and Simple Random Samples
16 Stratified and Cluster Sampling
17 Sample Size
18 Collecting the Data: Nonsampling Errors and Response Rate Calculation
PART SIX Data Analysis
19 Data Analysis: Preliminary Steps
20 Data Analysis: Analyzing Individual Variables and Basics of Hypothesis Testing
21 Data Analysis: Analyzing Multiple Variables Simultaneously
PART SEVER Research Reports
22 The Research Report
Epilogue
Appendix
Notes
Glossary
Index
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