Acknowledgments
Introduction
1 Initiating the Project
Gathering Project Information
Establishing the Project Requirements
Possessing Multiple Personas
No Other Choices?
Interviewing Management
Interviewing the Stakeholders
Identify the Project Needs
Creating Reasonable Expectations
Creating the Project Charter
Project Charter Elements
Finding the Completion Date
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
2 Planning the Project
How to Plan
Creating a Feasibility Plan
Establishing Project Priority
Obtaining Budget Dollars
Creating an Approach
Create a Milestone List
Manage the Planning :
Contingency Plans
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
3 Working with Management
Defining the Organizational Structure
Working in a Functional Organization
Working in a Matrix Organization
Working in a Projectized Organization
Using Project Management Power
Presenting the Project to Management
Start at the End
The WIIFM Principle
Tailor the Presentation
Role of a Salesperson
Defining Management's Role
Management Theories
Delegate Duties -
Focusing on the Results
Inventing a Project Kickoff
Set the Stage
How Management Fits In
Defining the Purpose
Creating Management Alliances
Creating the Communications Plan
Working Together
Dealing with Challenging Bosses
Working with Good Bosses
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
4 Creating the Budget
Budget Basics
Determine the Estimate Type
Implementing Bottom-Up Cost Estimates
Allowance for Change
Using Top-Down Estimating
Using Analogous Estimating
Using Parametric Modeling
Budget at Completion
Zero-Based Budgeting
Determining Project Expenses
The Cost of Goods
Software Licensing
Outsourcing
Estimating Work-Hours
Using PERT
Tracking Budgetary Expenses
Runaway Projects
Keeping Track of Expenses
Chapter Quiz
Chapter Exercises
Quiz Answers :
Exercise Solutions
5 Creating a Work Breakdown Structure
Defining,the Work Breakdown Structure
Working with a WBS
Coordinating WBS Components
Why You Need a WBS
Examining a Sample WBS
Creating a WBS
The Process of Creating a WBS
Introducing Microsoft Project
Examine the Deliverables
Obtaining Management Approval
Presenting to the Project Sponsor
Presenting to Key Stakeholders
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
6 Organizing a Project Team
Assessing Internal Skills
Experience Is the Best Barometer
Resumes and Skill Assessments
Create a Roles and Responsibilities Matrix
Learning Is Hard Work
Creating a Team
Defining Project Manager Power
Hello! My Name Is
Where Do You Live?
Building Relationships
Interviewing Potential Team Members
Why You Need Interviews
How to Interview
Managing Team Issues
Dealing with Team Disagreements
Phases of Team Development
Project Management Is Not a Democracy
Dealing with Personalities
Use Experience
Disciplining Team Members
Using External Resources
Finding an Excellent IT Vendor
Interviewing the Vendor
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
7 Building the Project Plan
Building the Project Plans
Project Plan Elements
Adding Subsidiary Plans
Defining the Project Schedule
Deadline-Orientated Projects
Creating a Project Network Diagram
Utilizing the Precedence Diagramming Method
Working with Project Constraints
Date Constraints
Management Constraints
Technical Constraints
Organizational Constraints
Building the Network Diagram
Analyzing the Project Network Diagram
Calculating Project Slack
Adjusting the Project Schedule
Management Reserve
Using Microsoft Project
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
8 Implementing the Project Plan
Reviewing Assignments with the Project Team
Focus on the Work
Hosting a Project Status Meeting
Tracking Progress
Creating a Reporting Process
Status Collecting Tools
Tracking Financial Obligations
Controlling Finances
Tracking Actual Costs
Determining Earned Value
Calculating the Cost Performance Index
Calculating the Scheduled Performance Index
Calculating the To-Complete Performance Index
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
9 Revising the Project Plan
Defining the Need for Revision
Establishing Change Control
Impacts of Change
Project Change Request
Change Impact Statement
Internal Project Trouble
Implementing Project Changes
Changes from Internal Forces
Changes from External Forces
Negotiate for Tiered Structures
Extension of Time for Delivery
Issue Management Meetings
Delaying a Project
Coping with Vendor Delays
Rebuilding Management Support
Focus and Refocus
Renewal of Commitment
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
I0 Enforcing Quality
Defining Quality
Quality of the Deliverables
Producing a Service
Producing Goods
Quality Versus Grade
Quality of the Process
Managing the Quality
Project Information Center
Web Solutions
Software Solutions
Quality Management as a Process
Quality Phases of Project Management
Ensuring Quality Throughout the Project
Planning for Quality
Traditional Quality Assurance
Traditional Quality Control
Implementing Quality Control
Analyzing Quality
Total Quality Management
Creating a Strategy for Quality
Revisiting the Iron Triangle
Progress Reports
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
11 Managing Teams
Leading the Team
Establishing the Project Authority
Mechanics of Leading a Team
Decision Making
Working with Team Members
Team Meetings
Meeting Frequency
Meeting Purpose
Using a Meeting Coordinator
Meeting Minutes
Maintaining Team Leadership
Background and Experience
Industry Certifications
Working Toward the Finish
Commitment from the Project Team's Managers
Project Completion and Team Members' Growth
Motivating the Team
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
12 Completing the Project
Completing the Final Tasks
Going the Distance
Examine the Critical Path
98 Percent Done Is Not Complete
The Project Postmortem
Reviewing for Quality
Assessing the Project Deliverables
Examining the Project's Worth
Third-Party Review
Obtaining Final Sign-Off
Obtaining Client Approval '
Post-Project Audit
Creating the Final Report
Evaluating Team Members' Performance
Declaring Victory
Declaring Failure
Cheers! Celebrating Victory
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
A IT Project+ Exam Objectives
Response Limits
Domain 10 IT project Initiation and Scope Definition
Domain 20: IT Project Planning
Domain 30: IT Project Execution, Control and Coordination
Domain 40: Project Closure, Acceptance, and Support
B Critical Exam Information
Overview
Test-Passing Tips
Everything You Must Know
C Working as an Independent Contractor
Getting (and Keeping) the Deal
Making Yourself at Home
Becoming a Leader ~
Delivering More Than What You Promise
D About the CD
System Requirements
Installing and Running MasterExam
MasterExam
Help
Removing Installation(s)
Technical Support
LearnKey Technical Support
Glossary
Index
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