Map of the book iv
Unit 1 New faces 6
Unit 2 Around the office 10
Unit 3 Products and services 14
Review 1 18
Unit 4 Time zones 20
Unit 5 On the phone 24
Unit 6 Placing an order 28
Review 2 32
Unit 7 Making a reservation 34
Unit 8 Getting around 38
Unit 9 About the company 42
Review 3 46
Unit 10 Routines 48
Unit 11 Small talk 52
Unit 12 Getting personal 56
Review 4 60
Unit 13 Entertaining 62
Unit 14 Working together 66
Unit 15 Getting help 70
Review 5 74
Communication activities 76
Help folders 82
Transcripts 94
Acknowledgements 112