PART ONE
Business Operations 1
1 Introduction 2
2 Information Technology Foundations 32
3 Networks and Telecommunications 72
4 Security, Privacy, and Anonymity 113
5 Transactions and Electronic
Commerce 147
PART TWO
Business Integration 187
6 Database Management 188
7 Integration of Information 228
PART THREE
Decisions and Analysis 262
8 Models and Decision Support 263
9 Complex Decisions and Expert
Systems 300
10 Strategic Analysis 336
PART FOUR
Organizing Businesses and Systems 374
11 Electronic Business and
Entrepreneurship 375
12 Systems Development 422
13 Organizing Information System
Resources 465
GLOSSARY 4{J8
NAME INDEX 518
ORGANIZATION INDEX 521
SUBJECT INDEX 524