Preface
The Underlying Philosophy of Business Writing
The Written Composition
Writing Paragraphs
Writing Letters
Category 1'' General Business Letters
Category 2'' Personal Business Letters
Category 3: Letters relating to Human Resources
Category 4: Letters of Enquiry, Information, and Refusal
Category 5: Claim and Adjustment Letters
Category 6: Credit and Collection Letters
Category 7: Sales Promotion Letters
Telecommunications, Telegraphic Messages
The Inter-Office Memorandum
Category 1: Human Resources
Category 2: Employee Relations
Policies and Procedures Informal Format
Policies and Procedures Formal Format
Writing Reports
Management and Communication at Cando Corporation
Metaphors, Idioms and Expressions
Application Letters and Curriculum Vitae
ANSWER KEY''
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