Part I Layout of a Business Letter
Part II Terms of Contract
Chapter I Shipment
Introduction
Lesson1 Packing Requirement
Lesson2 Inner Packing
Lesson3 Partial Shipment
Lesson4 Shipping Instructions
Lesson5 Shipping Advice
Optional Letters
Useful Sentences on Shipment
Chapter II Insurance
Introduction
Lesson6 Insurance Practice
Lesson7 Covering Additional Risks
Lesson8 Covering Insurance for the Buyer
Optional Letters
Useful Sentences on lnsurance
Chapter III Payment
Introduction
Lesson9 Request for Payrnent by T/T
Lesson10 Asking for Payment by D/P
Lesson11 Asking for Payment by D/A
Lesson12 (A)Urging an L/C
(B)Notifying the Exporter
Lesson13 A Specimen L/C
Lesson14 Asking for L/C Amendment
Lesson15 Extension of an L/C
Optional Letteers
Useful Sentences on Payment
Chapter IV Complaints and Claims
Introduction
Lesson16 Complaining of Inferior Quality
Lesson17 Claim for Damage
Lesson18 Claim for Short Delivery
Lesson19 Settlement of a Claim
Lesson20 Declining a Claim
Optional Letters
Useful Sentences on Complaints and Claims
Part III Business Negotiation and Contract
Chapter V Establishment of Business Relations
Introduction
Lesson21 A Letter from an Exporter
Lesson22 A Letter from an Importer
Lesson23 A Reply
……
Chapter VI Enquiries，Offers and Counter—offers
Chapter VII Conclusion of Business
Part IV Miscellaneous Materials
Part V Documentation
Chapter I Introduction
Chapter II Letter of Credit
Chapter III Bill of Exchange
Chapter IV Commercial Invoice
Chapter V Marine Bill of Lading
Chapter VI Insurance Policy
Chapter VII Packing List
Chapter VIII Certificate of Origin
Chapter IX Inspection Certificate
Part VI Appendix
Chapter I Electronic Mail(E—mail)
Chapter II Fax
Chapter III Telex
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