Part I Modern Tourism Industry现代旅游业
Unit 1 The Travel and Tourism Industry旅行与旅游业
Unit 2 Travel Agencies and Tour Operators旅行社
Unit 3 Types of Tours旅游类型
Unit 4 Travellers旅游者
Unit 5 Names and Roles of the Tourist Guides导游称谓、职能
Part Ⅱ Tour Manager Respons_biIities and Communicative Skills领队职责与带团技巧
Unit 6 Pre．Tour Preparation接团准备工作
Unit 7 The First Day Of An Outbound Tour出境团的第一天
Unit 8 Hotel Check．In／Out入住酒店与离店须知
Unit 9 Visiting Attractions游览注意事项
Unit 10 Departure团队离开
Unit 11 Fostering Amicable Relationships与游客和司机友好相处
Unit 12 Handling Emergencies处理突发事件
Unit 13 Handling Complaints应对投诉
PartⅢ Work and Respons_bilities of Local Guides地陪职责与讲解范例
Unit 14 Meeting Guests At the Airport在机场迎接客人
Unit 15 Welcoming Speech欢迎词
Unit 16 On the Coach巴士讲解
Unit 17 At the Restaurant在餐厅
Unit 18 Farewell Speech欢送词
Unit 19 Creating Memorable Interpretations讲解技巧
Unit 20 Knowledge of Regular Services导游规范服务知识问答
Unit 21 Emergency Handling Techniques特殊问题处理技巧问答
Part IV Understanding Events旅游与事件
Unit 22 Olympic Games奥林匹克运动会
Unit 23 Asian Games亚运会
Unit 24 MICE商务会展
Part V Interpreting China’s Highlights中国揽胜
Unit 25 Water Landscape in China中国江河风采
Unit 26 Famous Mountains in China中国名山风光
Unit 27 Famous Scenic Areas in China中国著名风景区
Part VI Interpreting China’s Culture中国人文景观
Unit 28 Interpreting History中国历史
Unit 29 Interpreting Architecture中国建筑
Unit 30 Interpreting Arts中国艺术
Unit 31 Interpreting Customs and Festivals中国风俗与节日
参考书目
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