About This Book 简介
Unit 1 Complaining in Person 当面投诉
Unit 2 Complaining ty Maii 邮递投诉
Unit 3 Understanding Warranties 了解保修形式
Unit 4 Getting Help 寻求援助
Review Time 复习
Unit 5 Knowing When To Sue 把握起诉时机
Unit 6 Your Consumer Rights 消费者权利
Unit 7 Avoiding Consumer Problems 避免消费纠纷
Unit 8 What Would You Do? 你会怎么做?
Review Tiem 复习
Consumer's Bill of Rights 消费者权益保护法
Keys to the Exercises 参考答案