Introduction
Module 1 Cultural diversity and socializing
Uint 1 Building a reationship
Cross-cultural understanding(1)
Welcoming vistors
Small talk:keeping the conversation going
Uint 2 Cultrue and entertainment
Cross-cultural understanding(2)
Inviting,and accepting or declining
Eating out
Module 2 Using the telephone
Uint 3 Could I leave a message?
Preparing to make a telephon call
Receiving calls
Taking and leaving messages
Asking for and giv ing repetition
The secretarial barrier
Uint 4 Good to hear from you again!
……
Uint 5 Unfortunately there's a problem
Module 3 Presentations
Uint 6 Planning and getting started
Uint 7 Image,impact and making an impression
Uint 8 The middle of the presentation
Uint 9 The end is near…this is the end
Module 4 Meetings
Uint 10 Making meetings effertive
Uint 11 sorry to interrupt,but
Uint 12 What do you mean by
Module 6 Negotiations
Uint 13 Know what you want
Uint 14 Getting what you can
Uint 15 Not getting what you don't want
File cards 1A to 19A
File cards 1B to 19B
File cards 20 to 33
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