Part 1 An Introduction to Information Technology
Chapter 1 Information Technology:Principles,Practices,and Opportunities
Chapter 2 Essentials of Computing
Chapter 3 Essentials of the Internet and Word Wide Web
Part 2 Hardware Technology
Chapter 4 The Central Processor and Memory
Chapter 5 Storage and Input/Output Devices
Part 3 Database Technology
Chapter 6 Personal and PC Databases
Chapter 7 Enterprise Databases and Data Warehouses
Part 4 Network Technology
Chapter 8 Enterprise and Personal Communications Networks
Chapter 9 Electronic Commerce and Electronic Business
Part 5 Developing Information Technology Applications
Chapter 10 Launching Information Technology Applications projects
Chapter 11 Creating Enterprise Applications
Chapter 12 Creating Web-Enabled Applications
Part 6 Information Technology Issues
Chapter 13 Information Systems in the Enterprise
Chapter 14 Issues in Information Technology
Concise Dictionary of IT Terminology
Credits
Name,Company,and Product Index
Subject Index
PART 1 Introduction to Information Technology
Chapter 1 Information Technology:Principles,Practices,and Opportunities
Digital Sign Wizardry Helps You Deep in Touch
Welcome to the Information Age
The Evolution of the Information Age
The Characteristics of the Information Age
What is Information Technology
Computers
communications Netwosks
Know-How
The Principles of Information Technology
The Functions of Information Technology
The Benefits of Information Technology
Caterpillar's Virtual reality Design
The Opportunities for Information Technology
Information Technology Is All Around Us,Improving Our Lives
the responsibilities of Using Information Technology
The Career Side of Information Technology
Case Stuy :Otis Raises Elevator design to a New Level of Service
Chapter 2 Essentials of computing
Continental's Informaiton Technology Gets cargo Right
Hardware:computin,Storin,and communicating
Input Devices
The processor
System board
Memory
Ooutput devices
Secondary storage devices
peripheral Equipment
Programs:In Charge of the Hardware
Software Packages
Spreadsheet Programs
Word processing Programs
Desktop Publishing Programs
Graphic Presentation Programs
Photo Editing Programs
Illustration programs
database management Programs
communications programs
Browsers
Information systems programs
Programming Languages
Custom software
Software trends
Information:the reason for using information technology
Data
Text
Sound
Images
People:Users and creators of IT Applications
Users
Wal-nmart:IT's a Success Story
Information technology professionals
Procedures:Processes to Use and mainatain IT
Operations Procedures
Bacdup and recovery Procedures
Security Procedures
Development Procedures
An Introduction to Systems
personal/single-User systems
multiuser Systems
Information technology in practice at starwood hotels an example
Starwook hotel
starwood worldwide reservation system
property management system
Back office system
Information technology in starwood's reservation system
Information Processing
A Final Word
Case Study:CNN Digital Assets
Chapter 3 Essentials of the internet and World Wide Web
CNET Brings High-tech information to you
Origin of the internet
Computers on the internet
Internet addresses
capabilities of the Internet
Communications Capabilites
Retrieval Capabilities
Shop,Buy,and Sell
The internet Community
Internet Users
Service Providers
Content Providers
Infrastructure Providers
Internet support agencies
Internet addresses
Damain Name System
Addresses on Host computers
Browsing the world wide web
One homepage,many links
Creating web pages using HTML
Browser software
URL addresses
Navigating the web
Plug-ins for web browsers
A Final word
Case Study:do you yahoo!
Part 2 Hardware Techmp;pgy
Chapter 4 The central processor and memory
The right foundation for a steinwauy work of art
The central Processing unit(CPU)
control Unit
Arithmetic/Logic Unit(ALU)
Memory
Memory Size
RAM and ROM
Flash memory
PCMCLA card memory
Inside the system Unit
Processor chips
Memory Chips
Ports
Universal serial bus
Add-in boards
Plug and play
The processing sequence
The machine cycle
Registers
processor speed
Determining processor speed
Increasing computer speed
Case Study:IBM and Nanotechnology:advancing the It industry
Photo Essay:the Making of a microprocessor
Chapter 5 Storage and Input/output devices
Dress for Success:body scanning by brooks brothers
Storage
Types of Storage
Storage Technologies
Magnetic Disk Storage
Magnetic tape
Optical storage
Interaction with computers:input devices
Keyboards
Terminals
Scanners
Digitizers
Digital Cameras
Digital Video camcorders
Voice adn Sound Input Devices
Interaction with Computers:output and information distribution devices
Visual displays(Monitors)
Data projectors
Printers
Audio Resonse Units
television
Plotters
Film Recorders
Case Study:Does Fleetboston Finalcial Have an edge?
Part 3 database Technology
Chapter6 personal and PC Databases
Smithsonian's Image Dataabses Give everyone access to history
An overview of personal and PC database system
Reasons for using databases
Dabebases Terminology
The objectives of database Management systems
Developing database applications
Study the Problem
Determine the Requirements
Dsign the Database
Create the Database
Design the application
Create the application
Test the application
A final word
Case Study:Jobnson controls Captures databases information with PDAs
Chapter 7 Enterprise Databases and data warehouses
Ritz-Carlton luxury begins with customer customization
The principles of data sharing
why share data?
Database Management systems
Enterprise Database structures
Enterprise data model
Schema
Views
Indexes
Client/server comprting
The Benefits of Client/server computing
Databases on the internet
Distributed databases
partitioning and replication
distribution strategies
designing a distributed database
Data Warehouses and OLAP
Online analuytical processing
Data warehouse
Data Mining
Data marts
People
Database administrator
systems programmer
Procedures
Database administration procedures
Concurrency Procedures
A Final Word
Case Study:Lands' End Databases drive direct sales
Photo Essay:inside federal express
Patt 4 Network technology
Chpter 8 Enterprise and Personal Communications networks
NASDAQ Network survives 9/11 Test
Principles of Communications Networks
Need for communications Networks
Role of communications Networks
Network Service applications
Elctronic Mail
Voice Mail
Videoconferencing
Work Group Conferencing
Electronic Bulletin Boards
Electronic Funds transfer
Electronic data interchange
Videotex
Types of networks
Wide Area networks
Local area networks
Metropolitan area networks
Network channels
Communications Channels
Communications Channels for WANs and MANs
Communications Channels for LANs
Connecting to the Channel
Interconnecting networks
Physical Network transport technoluogy
Frame Relay
ATM
DSL
ISDN
SMDS
Wireless communication networks
Cellular communications service
wireless LANS
Bluetooth Personal Area Networks
Wireless Data networks
Network Operating Systems
Protocol and communications control
Network administration
Enterprise architectures
Centralized architecture
distributed architecture
combining Architecture
A Final word
Case study:boeing Stays on top-with wireless networks and jumbo jets
Chapter9 Electronic commerce and electronic business
UPS:moving at the speed of business in electronic commerce
Whtat is electronic commerce?
Type of electronic commerce
Benefis of e-commerce
Amazon.com's early e-commerce success
Growth of e-commerce
Business-to -consumer e-commerce applications
Online Retailin and electronic storefronts
Electronic Mardets
Portals
Online services
Functions Performed by B2C E-Commerce site
Catalog and Content management
Shopping and Checkout
Back Office Processing
Advertising
Business-Business E-commerce addlications
Supply chain Management
E-Procurement
Eectronic Exchanges
A final word
Case Study:wal-mart's retail link connects its supply chain
Part 5 Developing information technology applications
Chapter 10 launching information technology applications projects
Sabre Connects the travel industry
What is an IT application?
Origin of It applications
characteristics of ptersonal systems
Characteristics of enterprise systems
Impact of It applications
The Origin of enterprise system projects
Project proposal
Steerin committee review
The systems analyst
The systems development life cycle
Problem recognition/preliminary investigation
Requirements determination
Systems design
Development and Construction
Implementation
Evaliuation and continuing education
A final word
Case Study:john deere's life cycle of innovation and improvement
Chapter11 Creating Enterprise applications
Objects are key to new services at empire blue cross blue shield
Developing open shared systems
Development alternatives
Open systems for sharing
Shifting the development model
Building IT with components
Managing the Development Process
The systems Analyst's tools and techniques
Data Collection Techniques
System Flowcharts
Dataflow diagrams
Data Dictionaries
conputer-aided systems engineering(CASE)
Unified Modeling Language
Actors
Activity Diagrams
Use Case diarams
Use case description
Class diagrams
Other Diagrams
Other UML diagrams
Automation of UML
IT Development Personnel
The systems analyst:the key roles
The chiel information officer
computer programmers
systems contractors
A final word
Case Study:wipro sets the pace for indian Itapplication development
Chapter12 Creating web-enabled applications
Visa Builds on its legacy
Forces Behind web-enabled Systems
Widespresad use of browsers
Legacy systems
Interconnected enterprises
Extensible markup language
Structure of XML
XML advantages
document type Definition
Presentation Using XML style sheets
Processing XML
Web services
Web Services principle
Simplified Obijct Access Protocol
Web services Description Language
Universal description discovery and integration
A final word
Case study :dollar rent a car's web services fuel business Growth
Part 6 Information technology illues
Chaper 13 Information systems in the enterprise
Ge Plastics tracks Performance using a digital dashboard
Enterprise information systems
Transaction Processing systems
Management information systems
Decision support systems
Group support systems
Executive support systems
Expert support systems
IT for Manfacturing automation and control
Material requirements planning and manufacturing resource planning
Computer-aided design and amanufacturing
Flexible Manufacturing
Robots
Computer Vision Systems
Enterprise Resource planning systems
ERP characteristics
ERP Modules
Strategic Role of IT
Competitive Advantage
Competitive strategies
Competitive Forces
Value chain
Creating a Strategic Role for information systems
A Final word
Case Study:Nestle' ERp system implementation is about managing change
Chapter14 issues in information technology
Attack on internet creates cybersecrurity fear
Security
What is Secuity?
Types of security Breach
Results of Security Breach
Sources of security breach
Security Measures
Ensuring IT service reliability
Privary
What is privacy?
privacy legislation
spam and privacy
Ethics
Ethics and IT usage in business
An ethics challenge
digital Piracy
Protecting Against software piracy
Public domain software
Digital Millennium copyright act
Priracy of Digital content
A final word
Case Study:what constitutes digital piracy?
Concise dictionary of IT terminology
Credits
Name,Conpany,and Product Index
Subject index
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