前言
Chapter 1 Strucure and Layout of International Business Letter
Chapter 2 Writing for Effectiveness
Chapter 3 Establishing Business Relations
Chapter 4 Enquiries and Replies
Chapter 5 Quotations,Offers and Counter-Offers
Chapter 6 Orders
Chapter 7 Proforma Invoice
Chapter 8 Sales Promotion
Chapter 9 Terms of Payment
Chapter 10 Packing
Chapter 11 Shipment
Chapter 12 Insurance
Chapter 13 Complains,Claims and Adjustments
Chapter 14 Agencies
Chapter 15 Join Venture
参考文献