电子商务教程

Chapter 1　Overview of Internet and E-commerce
　 Learning objectives
　 Introduction
　 1　What is the Internet?
　 2　Internet-based E-commerce
　 3　Potential benefits of electronic commerce for businesses
　 4　The Development of E-commerce and new economic paradigms
　 Summary
　 Review questions
　 Case study and project
Chapter 2　E-commerce Business Models and Concepts
　 Learning objectives
　 Introduction
　 1　E-commerce business model
　 2　Major business-to-consumer (B2C) business models
　 3　Major Business-to-Business (B2B) business models
　 4　Business models in emerging E-commerce areas
　 5　How the internet and the web change business: basic business
　　　concepts
　 Summary
　 Review questions
　 Case study and project
Chapter 3　Enterprise Resource Planning
　 Learning objectives
　 Introduction
　 1　What is ERP?
　 2　How can ERP improve a company's business performance?
　 3　Administrative consideration of the time
　 4　Administrative considerations of the cost
　 5　Payback from ERP: when and how much
　 6　Configuration of ERP software
　 7　ERP and E-commerce
　 Summary
　 Review questions
　 Case study and project
Chapter 4　Customer Relationship Management
　 Learning objectives
　 Introduction
　 1　Definition of CRM
　 2　Importance of CRM
　 3　Goals of CRM
　 4　Leading industries in CRM implementations
　 5　Innovative ideas
　 6　E-CRM
　 7　Implementation of CRM
　 8　Reason for the failure of CRM
　 9　Customer profitability
　 Summary
　 Review questions
　 Case study and project
Chapter 5　E-commerce and Supply-chain Management
　 Learning objectives
　 Introduction
　 1　Supply-chain management
　 2　Why is supply-chain management so important?
　 3　Controlling variability across the supply-chain
　 4　How should a supply-chain be designed?
　 5　Supply-chain architecture
　 6　The relevance of E-commerce to the supply-chain
　 7　The Impact of E-commerce on the supply-chain
　 8　E-commerce and supply-chain integration
　 9　Traditional E-commerce vs. E-supply-chain
　 10　The importance of electronic data interchange in
　　　 E-commerce and supply-chain
　 11　An approach to E-technology acquisition and justification in
　 　　supply-chain management
　 12　E-commerce and global supply-chain management
　 13　The issue of trust in supply-chain management
　 Summary
　 Review questions
　 Case study and project
Chapter 6　E-commerce and Purchasing Management
　 Learning objectives
　 Introduction
　 1　What is purchasing management?
　 2　JIT purchasing
　 3　JIT supplier selection
　 4　JIT purchasing and performance
　 5　Future of purchasing management
　 6　Why is purchasing management so important in E-commerce?
　 7　E-commerce purchasing
　 8　A model for e-purchasing
　 9　E-commerce purchasing strategies
　 10　Improving E-commerce purchasing process
　 Summary
　 Review questions
　 Case study and project
Chapter 7　E-commerce and Forecasting and Scheduling
　　　　　 Management
　 Learning objectives
　 Introduction
　 1　What is forecasting and scheduling management?
　 2　Why is forecasting and scheduling management so important in
　　　E-commerce?
　 3　Integrating forecasting into the E-commerce operations
　 4　Integrating scheduling into the ERP system
　 5　Automating to improve scheduling
　 Summary
　 Review questions
　 Case study and project
Chapter 8　E-commerce Payment System
　 Learning objectives
　 Introduction
　 1　Payment systems
　 2　Credit card E-commerce transactions
　 3　E-commerce digital payment systems in the B2C arena
　 4　B2B payment systems
　 Summary
　 Review questions
　 Case study and project
Chapter 9　Internet Security Concerns
　 Learning objectives
　 Introduction
　 1　The E-commerce security environment
　 2　Security threats in the E-commerce environment
　 3　Technology solutions
　 4　Policies, procesures, and laws
　 Summary
　 Review questions
　 Case study and project
Chapter 10　E-commerce Marketing Strategies
　 Learning objectives
　 Introduction
　 1　Consumers online: the Internet audience and consumer behavior
　 2　Basic marketing concepts
　 3　Internet marketing technologies
　 4　B2C and B2B E-commerce marketing and branding strategies
　 5　Online market research: knowing your customer　
Summary
　 Review questions
　 Case study and project
Glossary
Sources of Materials and Works Cited