1 TIMETABLES AND SCHEDULES
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
Quality Time
Section 4 Trying Your Hand
Having Some Fun
2 INVITATIONS
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
Don't Arrive Too Late or Too Early
Section 4 Trying Your Hand
Having Some Fun
3 COMMUNICATION BY PHONE
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
A Cat with a Phone Number
Section 4 Trying Your Hand
Having Some Fun
4 MAKING RESERVATIONS
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
Lost and Found Items Perplex the Hotel Trade
Section 4 Trying Your Hand
Having Some Fun
5 APPLYING FOR A JOB
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
My First Job
Section 4 Trying Your Hand
Having Some Fun
6 MANAGERS AND CEOS
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
A "Rags-to-riches" CEO
Section 4 Trying Your Hand
Having Some Fun
7 PROMOTING ACTIVITIES
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
Marketing：Key to Producing Bestsellers
Section 4 Trying Your Hand
Having Some Fun
8 A COMPANY PROSPECTUS
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
A Perfectly Fair Business Deal
Section 4 Trying Your Hand
Having Some Fun
9 PURCHASE AND PAYMENT
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
MY Shopping Experiences
Section 4 Trying Your Hand
Having Some Fun
10 TRAINING AND LEARNING
Section 1 Talking Face to Face
Section 2 Being All Ears
Section 3 Maintaining a Sharp Eye
My Study-abroad Experience at Lancaster University
Section 4 Trying Your Hand
Having Some Fun
SELF-ASSESSMENT
KEYS ＆TBANSLATIONS
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