introduction
words and beyond
envisioning your reader-“it tades two to tango”
establishing your purpose-whisk,pause,or cross?
meeting the writing situation-toward a matching duo
part i brief messages(notes,memos,faxes,and e-mails)
introduction to brief messages
1. requests
1.1 preview
1.2 models and commentaries
1.3 useful expressions
1.4 practice
1.5 guide to good writing: using ellipsis correctly
1.6 reinforcement exercise
1.7 teamwork
2.arrangements
2.1 preview
2.2 models and commentaries
2.3 useful expressions
2.4 practice
2.5 guide to good writing:understanding gulture
2.6 reinforcement exercise
2.7 teamwork
3. explanations
3.1 preview
3.2 models and commentaries
3.3 practice
3.4 guide to good writing:understanding styles
3.5 reinforcenent exercise
3.6 teamwork
4. apologies
4.1 preview
4.2 models and commentaries
4.3 useful expressions
4.4 practice
4.5 guide to good writing:avoiding the passive voice
4.6 renforcement exercise
4.7 teamwork
5. notices
5.1 preview
5.2 models and commentaries
5.3 useful expressions
5.4 practice
5.5 guide to good writing:using strong words
5.6 reinforcement exercise
5.7 teamwork
6. instructions
6.1 preview
6.2 models and commentaries
6.3 uaeful expressions
6.4 practice
6.5 guide to good writing:avoiding wordiness
6.6 reinforcement exercise
……
part ii personal correspondence
introduction to personal correspondence
part iii business correspondence
introduction to business correspondence
appendix a
keyto reinforcement exercise
appendix b
u.s.postal abbreviations
appendix c
sample recommendation letters
appendix d
selected list of works consulted