Taking a Telephone Reservation Unit l 电话预汀 Greeting,Farewell&Leading Unit 2 迎送客人、引座 Taking Orders Unit 3 受理点菜 Euramerican Meals Unit 4 欧美三餐 Serving Dishes Unit 5 席问服务 Beverage Service Unit 6 酒水服务 Paying Bills Unit 7 结账 Handling Complaints Unit 8 处理投诉 Special Services Unit 9 特殊服务 附录一 词汇 附录二 练习答案