Chapter I Layout of a Business Letter
Chapter II Establishment of Business Relations
Chapter III Enquiries, Offers, Counter-offers and Acceptances
Chapter IV Sending a Proforma Invoice
Chapter V Modes of Modern Communications
Chapter VI Sales Promotion
Chapter VII Terms of Payment
Chapter VIII Packing
Chapter IX Insurance
Chapter X Shipment
Appendix I Useful Expressions in Starting a Letter
Appendix II Useful Expressions in Ending a Letter
Appendix III Frequently Used Country and Area Codes
Appendix IV Commonly Used Telex Abbreviations