第一章商业书信的不同风格和特殊格式
(The Different Style and the Special Forms of Business Letters)(1)
信头(The Heading)(4)
信内地址(The Inside Address)(5)
称呼(The Salutation) (7)
信文(The Body of the Letter)(9)
结束语(The Complimentary Close)(10)
第二章建立贸易关系书信(Letters of Establishing Business Relations)(18)
Model 1从商务参赞处(外国驻我国)获得信息建立贸易关系 (Establishing Business Relations Through Commercial Counsellor’S Office)(19)
Model 2同意建立贸易关系(Agreeing to Establish Business Relations)(21)
Model 3经介绍建立贸易关系 (Establishing Business Relations by Introduction)(22)
Model 4回复信(A Letter in Reply)(23)
Notes (23)
Reference Expressions(27)
Exercises(30)
第三章询盘信与报盘信 (Letters of Inquiries and Offers)(34)
询盘(Inquiries)(34)
Model 1索取价格单和样品(Asking for Prieelist and Samples)(37)
Model 2关于工艺品的询盘信(An Inquiry for Art and Craft)(38)
Model 3关于收录机的一份询盘传真(A Fax Inquiry for Tape Recorder)(39)
Notes (40)
Reference Expressions(49)
报盘与报价(Offers and Quotations)(52)
Model 4关于工艺品的报盘信(An Offer for Art and Craft)(55)
Model 5虚盘报价信(Making a Non—firm Offer)(56)
Model 6实盘报价信(Making a Firm Offer)(57)
Model 7因缺货无法寄样(Failing to Send Samples for Short of Supply)(58)
还盘(Counter—offer) (59)
Model 8要求修改报盘(Asking for Amendment to an Offer) (61)
Model 9拒绝还盘(Declining a Counter—offer)(62)
Notes (63)
Reference Expressions(68)
Exercises(73)
第四章订货与确认信件 (Letters of Order and Confirmation)(80)
Model 1寄函订货(1)(Order by Letters)(83)
寄函订货(2)(Order by Letters)(83)
Model 2确认订货(Order Confirmed) (84)
Model 3续订(Repeat Order)(85)
Model 4取消订货(Cancelling an Order)(86)
Model 5寄送销售确认书 (Sending Sales Confirmation)(87)
Model 6寄还销售确认书 (Returning Sales Confirmation)(88)
Notes (88)
Reference Expressions(93)
Exercises(97)
第五章关于资信调查(On Credit Information)(102)
Model 1要求填写信用申请书 (Asking Customers to Fill in the Credit—application)(104)
Model 2查询信用情况 (Asking for Credit Standing)(105)
Model 3信用良好的报告 (Favourable References on Credit Standing)(106)
Model 4资信不良的报告(Unfavourable References on Credit Standing)(107)
Notes(107)
Reference Expressions(109)
第六章关于形式发票 (On Profornla Invoice)(111)
Model 1索取形式发票 (Requesting Profbrma Invoice)(112)
Model 2寄送形式发票(Sending Proforma Invoice)(113)
Notes(114)
Exercises (116)
第七章关于代理(On Agencies)(122)
Model 1 申请代理(Applying for Agency)(125)
Model 2关于指定代理商(On Appointing an Agency)(126)
Model 3一个肯定的回复(A Favourable Reply)(127)
Model 4关于代理协议条款(On Terms of the Agency Agreement)(128)
Notes(129)
Exercises (134)
第八章信用证(Letter of Credit)(138)
催证(Rushing Establishment of L／C)(140)
Model 1催开信用证 (Urging Establishment of L／C)(141)
Model 2回复信(A Letter in Reply)(142)
Notes(143)
Exercises (147)
改证(Amendments to L／C)(155)
Model 3要求修改信用证(Requesting L／C Amendment) (156)
Model 4要求修改信用证(Requesting Amendment to L／C)(157)
Model 5允许修改信用证(Granting Amendment to L／C) (158)
Model 6指示银行改证(Instruction to the Bank for
Amendment to L／C)(159)
Notes(159)
Exercises (164)
展证(Extension of L／C)(168)
Model 7要求延展信用证(Requesting Extension of L／C) (170)
Model 8同意延展信用证(Granting Extension of IMC) (171)
Notes(171)
Reference Expressions(174)
Exercises (177)
第九章装运与交货 (On Shipments and Deliveries) (181)
Model 1装运通知(Shipping Advice)(183)
Model 2对装运要求的回复(In Reply to Shipping Instructions)(184)
Model 3关于所订货物的交货问题(On Delivery of Goods Ordered)(185)
Model 4关于货物短少给发货人的通知(Advice on Shortage to Consignor)(186)
Model 5发货人的回复(Reply from the Consignor) (187)
Model 6询问货运情况 (Inquiring Shipping Service)(188)
Notes(188)
Reference Expressions(196)
Exercises(199)
第十章保险(Insurance)(205)
Model 1询问保险情况(Inquiring Insurance Information)(208)
Model 2对询问的回复(Replying to the Inquiring)(209)
Model 3有关No.NP0303订单的保额(Insurance Amount of Order No.NP0303)(210)
Notes(211)
Model 4承保(Underwriting)(217)
Model 5保险批单 (Endorsement to Insurance Policy)(218)
Model 6理赔(Settlement of Claim)(218)
Model 7拒赔(Repudiation of Claim)(219)
Model 8追偿(Recovery of Loss)(220)
Notes(221)
Reference Expressions(224)
Exercises (226)
第十一章投诉与调整 (Complaint and Adjustment)(232)
书写投诉信(Writing Letters of Complaint)(232)
Model 1对延误自行车交货的投诉 (Complaint Delay in Delivery of Bicycles)(234)
Model 2对质量、花色品种不符的投拆 (Complaint of Dis crepancy on Quality and Colour)(235)
回复投诉信(Answering Complaints)(236)
Model 3对延误自行车交货的投诉的答复(Reply to Complaint--Delay in Delivery of Bicycles)(241)
Model 4因产品质量低劣要求退换(Asking for a Replacement Due to Inferior Quality)(242)
Model 5同意退换并派代表检查 (Acceptance to a Replacement and Sending Representatives to Inspect)(243)
Model 6送错货物(Wrong Goods Sent)(244)
Model 7对送错货物的回复(Reply--Wrong Goods Sentl(245)
N0tes(246)
Reference Expressions(252)
Exercises (255)
第十二章索赔与理赔(Claims and Settlement)(260)
Model 1因短重索赔(A Claim for Shortweight)(263)
Model 2理赔(Settlement of a Claim)(264)
Model 3关于受损医疗器械的索赔(A Claim on Damaged Medical Instruments)(265)
Model 4拒赔(Refusing the Claim)(266)
Notes(267)
Reference Expressions(273)
Exercises (276)
第十三章外贸单证样本 (Specimens of Documents in International Trade)(281)
1.Sales Contract售货合同(281)
2.Sales Confirmation售货确认书(286)
3.C0mmercial Invoice商业发票(289)
4.Certificate of Origin产地证明书(301)
5.Packing List装箱单(303)
6.Weight Memo重量单(305)
7.Bill of Lading提单(307)
8.Insurance Policy(Certificate)保险单(凭证)(314)
9.Draft(Bill of Exchange)汇票(318)
10.Letter of Credit信用证f322)
11.Exclusive Sales Agreement独家销售协议书(341)
12.Sole Agency Agreement独家代理协议书(344)
13.Agreement on Compensation Trade补偿贸易协议书(349)
附录一有关世界贸易组织及其多边贸易协议的缩略语(352)
附录二世界贸易组织成员和观察员名单(357)
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