零售业英语

PARTA接待基本会话BasicUsage
1.招呼用语/2
MayIhelpyou?
2.听不懂时的应付之道/5
Pardonme?
PARTB迎客须知ProperTreatment
1.询问及回答顾客的意愿/12
Wouldyouliketotryiton?
2.要求顾客/16
Wouldyoupleasetakeyourshoesoffin
thefittingroom?
3.请的用法/19
Please.
4.向顾客推荐/22
ShallItakeyourmeasurements，sir?
5.如何拒绝顾客/25
I'msorrywedon'tacceptcreditcards.
6.展示商品/29
Pleasehavealook.
7.交易/31
Howmuchisitaltogether?
PARTC推销用语SuggestionsaboutSale
1.询问顾客预算、喜好/36
Howmuchwouldyouliketopay?
2.建议顾客颜色、式样/40
ThatcolorsureIooksgoodonyou.
3.建议顾客尺寸大小/43
Ithinkit-salittletoosmallforyou.。
4.说明流行款式/48
Thisispopularnow.
5.说明尺寸单位及限制/51
WeusethecentimeterinChina.
6.说明材质/55
It’smadeof100％cotton.
7.说明耐久性/58
Whichwearsbetter7
8.说明洗涤方法/61
Howdoyoupreventdiscoloration?
9.说明存货/64
Thisisthelargestonewehaveinstockrightnow.
10.说明是非卖品/69
It’snotforsale.
11.说明订购事宜及所需时间/72
Shal1weordersomemore?
12.说明书及保证/76
WehaveamanualwritteninEnglish.
13.运送须知(费用、日期等)/79
Wouldyouliketohaveitdelivered?
14.包装说明/84
ShallIgift.wrapit?
15.请求汇兑/87
WouldyoumindchangingyourmoneyintoRMB?
16.定金及余款的说明/91
Wehaveacash.on—deliverysystem.
17.大拍卖时/93
Theyareallonsale.
1.拒绝减价、小费/98
Wecan’tgiveyouanydiscount.
19.说明折扣限度/100
OurbestOfferis1O％off.
20.餐饮会话/103
MayItakeyourorder?
PARTD说明场所位置WheretheSituationis
1.层数及建筑物/110
It’Sonthe3rdfloor.
2.同楼的其他售货处/114
WherecanIfindstereos?
3.洗手间方向/119
Where'sthelavatory?
4.电梯内/122
Whatfloor,sir?
PARTE说明营业时间BusinessTime
1.平常的营业时间/128
Weopenfrom10：00to6：00.
2.不同的营业时间/132
Ourrestaurantsareopentill8：00.
3.旺季的营业日/135
We’reopeneverydayduringtheyear-endgiftseason.
4.公休/138
OurregularholidayisThursday.
PARTF进一步的沟通FurtherCommunication
1.总机的电话应答/144
Holdtheline，please.
2.柜台的电话应答/148
Heisoutatthemoment.
3.其他电话应对/151
Hello.Wouldyoumindspeakingmoreslowly?
4.退货、退钱、换货的询问/158
Doyouhavethereceipt?
5.修理的询问/163
It’Scoveredbywarranty.
6.广播失物及小孩走失等/168
Whatdoesshelooklike?
7.免税品的处理/173
MayIseeyourpassport，please?
PARTG各式专柜会话Var。iousDepartments
1.鞋类专柜/182
WhatdoesEordoubleEmean?
2.服装专柜/186
lthinktheyarealittletight.
3.领带专柜/191
Canyouselectoneformethatgoeswellwiththissuit?
4.宝石专柜/194
Isitgenuinepearl?
5.西式瓷器专柜/200
It’Snotmadeinthatpattern.
6.日式瓷器专柜/205
Howaboutcoastersorvases?
7.洋娃娃专柜/21O
Myfriendwantstobuyadollwhoseheadismadeofporcelain.
8.玩具专柜/214
Thisisbattery—powered.
9.礼品专柜/218
HowaboutsomethinglikeaKimono?
10.汇兑地点/221
Howcometherateishigher?
附录Appendix
百货日用品一览表/226
Commodities
商店用语/236
CommerciaIterms