Unit One Offering Help
Unit Two Introduction
Unit Three Selling Merchandise
Unit Four Bargaining
Unit Five At the Clothing Counter
Unit Six At the Footwear and Hat Counter
Unit Seven At the Sports Counter
Unit Eight At the Electrical Appliance Counter
Unit Nine At Drugs Counter
Unit Ten At the Cosmetics Counter
Unit Eleven At the Toy Counter
Unit Twelve After Sale Service
Unit Thirteen Ordering on Telephone
Unit Fourteen Payment
Unit Fifteen Lost and Found
Unit Sixteen Dealing with Emergencies
附录 词汇表