Chapter 1 内部办公事务
Unit 1 Arranging a Meeting 安排会议
Unit 2 Buying Office Supplies 购买办公用品
Unit 3 Filing归档
Unit 4 Faxing传真
Unit 5 Memorandum 备忘录
Unit 6 Making Copies 复印
Unit 7 A Daily Schedule Report日程报告
Unit 8 Telephone Affairs 电话事务
Unit 9 0rders from the Boss 上司的指示
Unit 10 Delegating Responsi- bilities 分配任务
Unit 11 0ffice Problems 办公室问题
Unit 12 Getting along with Colleagues与同事相处
Unit 13 Arranging a Business Trip安排商务旅行
Unit 14 Post－Trip Follow-ups 业务旅行
Unit 15 Reporting Activities 报告会议过程
Unit 16 Mailing Goods邮寄物品
Unit 17 Word Processing 文字处理
Unit 18 Writing Letters 写信
Unit 19 Online Work 网上办公
Unit 20 Recruiting招聘
Unit 21 Training培训新手
Chapter 2 对外事务
Unit 1 Making Appointments 预约来访者
Unit 2 Inviting Visitors 邀请来访者
Unit 3 Receiving Visitors 接待来访者
Unit 4 At the Reception Desk 在前台
Unit 5 In the Reception Room 在会客厅
Unit 6 Booking Tickets 订票
Unit 7 Reserving a Table 预订餐桌
Unit 8 Booking a Room 预订房间
Unit 9 Meeting Clients at the Airport接机
Unit 10 Giving a Company Tour 带领客户参观公司
Unit 11 Interpretation 翻译
Unit 12 Establish Business Relations建立贸易关系
Unit 13 Signing a Contract 签订合同
Unit 14 Dealing with Complaints处理投诉
Unit 15 Bank Service 银行事宜
Unit 16 Planning a Vacation 休假计划
Unit 17 Sightseeing 观光游览
Unit 18 Expressing Congratu lations 表示祝贺
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