UNIT 1 ESTABLISHMENT OF BUSINESS RELATIONS
UNIT 2 INQUIRIES AND REPLIES
UNIT 3 OFFERS AND COUNTER-OFFERS
UNIT 4 ORDERS AND FULFILIMENT OF ORDERS
UNIT 5 SALES PROMOTION
UNIT 6 TERMS OF PAYMENT
UNIT 7 PACKING
UNIT 8 INSURANCE
UNIT 9 SHIPMENT
UNIT 10 COMPLAINTS,CLAIMS AND ADJUSTMENTS
UNIT 11 AGENCY
UNIT 12 SOCLAL LETIERS
UNIT 13 OTHER TRADE APPROACHES
UNIT 14 CONTRACTS AND AGREEMENTS
APPENDIX
REFERENCE