前言
Unit One: Globalization
全球化
Unit Two: Employment
就业
Unit Three; Building Customer Relationship
建立客户关系
Unit Four: Management Style
管理风格
Unit Five: Information Revolution
信息革命
Unit Six: Labor Markets
就业市场
Unit Seven; CusTomer Delight
客户喜悦
Unit Eight,Ethics and Competitiveness
道德伦理与竞争能力
Unit Nine: When in Rome Sell As the Romans Do
人乡随俗
Unit Ten,Global Managers for Global Businesses
全球商务与全球化经理
Unit Eleven: Let the Dollar Drop
让美元贬值
Unit Twelve: Living with the Enemy
与狼共舞
Unit Thirteen: Anti-dumping:Trade Remedy or Threat
反倾销:良药还是威胁