供电客户服务实用英语口语

前言
parti business enquiry业务咨(查)询
unit 1 time differemiated electricity pricing分时电价
unit 2 policy on electricity tariff电价政策
unit 3 about electricity fee(1)电费查询(1)
unit 4 about electricity fee(2)电费查询(2)
unit 5 electricity saving consultation节电咨询
unit 6 electricity bill电费单据
unit 7 asking about a power failure(1)
停电查询(1)
unit 8 asking about a power failure(2)
停电查询(2)
unit 9 power cutting due to a breakdown故障停电
part 11 business expansion业务扩充
unit 1 applying for using electricity用电申请
unit 2 applying for new installation for residents(1)
居民新装(1)
unit 3 applying for new installation for residents(2)
居民新装(2)
unit 4 new installation for power set(ring)
动力新装
unit 5 handling capacity increase procedures for low-
voltage users(1)
办理低压用户增容手续(1)
unit 6 handling capacity increase procedures for low-
voltage users(2)
办理低压用户增容手续(2)
unit 7 enquiring about business progress业务进展
part iii changing power consumption business
变更用电
unit 1 suspension暂停
unit 2 handling the business of one-household-
one-meter分户
unit 3 moving a meter case移表
unit 4 canceling an account(1)销户(1)
unit 5 canceling an account(2)销户(2)
unit 6 transferring account to a different name(1)
过户(1)
unit 7 transferring account to 8 different name(2)
过户(2)
unit 8 transferring account to a different name(3)
过户(3)
part iv report for fixing报修
unit 1 report for checking(1)停电报修(1)
unit 2 report for checking(2)停电报修(2)
unit 3 removing breakdowns排除故障
unit 4 request for checking meter请求校表
part v complaint and report投诉举报
unit 1 report against stealing electricity窃电举报
unit 2 making a complaint against power failure
停电投诉
unit 3 making a complaint against fee collecting
电费投诉
part vi courtesy call客户回访
unit 1 courtesy call(1)客户回访(1)
unit 2 courtesy call(2)客户回访(2)
partⅦmiscellaneous services其他服务
unit 1 handling procedures of getting avt invoice
办理增值税发票
unit 2 change account变更用电账号
unit 3 power cutting due to arrearage欠费停电