PART I UNDERSTANDING INFORMATION SYSTEMS TECHNOLOGY .
1 Introduction to Information Systems Technology I
1.1 THE NATURE OF THE DIGITAL WORLD 3
1.2 DATA, INFORMATION, AND INFORMATION SYSTEMS 8
1.3 INFORMATION SYSTEMS IN ORGANIZATIONS 10
1.4 WORKING IN THE DIGITAL WORLD 17
1.5 ETHICS IN THE DIGITAL WORLD 19
2 Computer Hardware Technologies 29
2.1 AN OVERVIEW AND HISTORY OF COMPUTING 30
2.2 INPUT DEVICES 34
2.3 OUTPUT DEVICES 38
2.4 MULTIMEDIA AND ALTERNATIVE INPUT AND OUTPUT DEVICES 41
2.5 PRIMARY STORAGE 45
2.6 SECONDARY STORAGE 46
2.7 THE CENTRAL PROCESSING UNIT 50
2.8 PUTI'ING THE PIECES TOGETHER 51
2.9 TYPES OF COMPUTERS 52
3 Software Technologies 61
3.1 SYSTEMS SOFTWARE 63
3.2 OPERATING SYSTEMS 63
3.3 APPLICATION SOFTWARE 72
3.4 DEVELOPING COMPUTER SOFTWARE 78
3.5 UPGRADES AND PIRACY 84
4 Database Technologies 91
4.1 HOW ORGANIZATIONS USE DATA 92
4.2 BASIC CONCEPTS IN DATA MANAGEMENT 93
4.3 FILE SYSTEMS 93
4.4 DATABASE MANAGEMENT SYSTEMS 95
4.5 RELATIONAL DATABASE SYSTEMS 101
4.6 DEVELOPING DATABASES 103
4.7 USING DATABASES FOR MANAGEMENT DECISION MAKING 107
4.8 ADVANCED DATABASE MODELS 111
5 Networking Technologies 119
5.1 TELECOMMUNICATIONS SYSTEMS AND COMPUTER NETWORKS 120
5.2 TRANSMISSION MEDIA 121
5.3 COMPUTER NETWORKS 126
5.4 DATA COMMUNICATIONS HARDWARE 134
5.5 STANDARDS AND PROTOCOLS 135
5.6 NETWORKING SOFTWARE 136
5.7 TELECOMMUNICATIONS SERVICES 1
5.8 NETWORK PLANNING 139
6 Internet and World Wide Web Technologies 145
6.1 INTERNET ARCHITECTURE 147
6.2 INTERNET APPLICATIONS .. 154
6.3 THE WORLD WIDE WEB 161
6.4 SEARCHING THE INTERNET AND WORLD WIDE WEB 166
6.5 INTERNET GOVERNANCE 167
6.6 INI'RANETS AND EXTRANETS 168
PART II USING INFORMATION SYSTEMS
7 Using Information Systems for Electroni Business 175
7.1 THE NATURE OF E-BUSINESS 176
7.2 THE E-BUSINESS VALUE CHAIN 181
7.3 E-BUSINESS MODELS 182
7.4 ONLINE MARKETING 189
7.5 E-BUSINESS TECHNOLOGY 190
7.6 E-BUSINESS ISSUES 195
8 Using Information Systems for Decision Making 205
8.1 MANAGEMENT DECISION MAKING 207
8.2 THE DECISION-MAKING PROCESS 208
8.3 DECISION SUPPORT SYSTEMS 210
8.4 SUPPORT FOR GROUP DECISION MAKING 215
8.5 EXECUTIVE INFORMATION SYSTEMS 217
8.6 ARTIFICIAL INTELLIGENCE 218
9 Using Information Systems for Business Integration 229
9.1 INTEGRATION: THE BIG PICTURE 231
9.2 SUPPLY CHAIN INTEGRATION 232
9.3 INTEGRATING INTERNAL PROCESSES WITH ERP 239
9.4 INTEGRATING THE CUSTOMER EXPERIENCE WITH CRM 244
9.5 IMPLEMENTING INTEGRATED SYSTEMS 248
9.6 GLOBAL INTEGRATION 250
PART III BUILDING AND MANAGING INFORMATION SYSTEMS
10 Managing Information Systems for Strategi Advantage 257
10.1 CORPORATE STRATEGY 258
10.2 MANAGING INFORMATION SYSTEMS FOR STRATEGIC ADVANTAGE 262
10.3 CHOOSING STRATEGIC INFORMATION SYSTEMS 264
10.4 USING INFORMATION SYSTEMS TO ENABLE CHANGE 268
10.5 KNOWLEDGE MANAGEMENT 272
11 Managing the Development and Purchase of Information Systems 283
11.1 SYSTEMS DEVELOPMENT METHODOLOGY 284
11.2 THE TRADITIONAL SYSTEMS DEVELOPMENT UFE CYCLE 285
11.3 OTHER SYSTEMS DEVELOPMENT METHODOLOGIES 296
11.4 PURCHASING AND OUTSOURCING 301
12 Managing Security, Disaster Recovery, and Data Retention 309
12.1 INFORMATION SYSTEMS SECURITY THREATS 311
12.2 SECURITY PLANNING 317
12.3 DISASTER PLANNING AND RECOVERY 324
12.4 DATA RETENTION AND RECORD INFORMATION MANAGEMENT REQUIREMENTS 328
Appendix A Inside Your Computer 335
Appendix B Working with Databases 343
Glossary 357
Credits 367
Name Index 369
Subject Index ...374
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