part 1 基本用语
unit 1 before making phone calls
打电话之前的准备2
unnit 2 starting a conversation
开始对话28
unit 3 transferring phone calls
转接电话53
unit 4 reasons of calling
来电的理由77
unit 5 when someone is unavailable:
receiver’s situation
当对方要找的人不在时103
unit 6 when someone is unavailable:
caller’s situation
当你要找的人不在时130
unit 7 voice mail语音信箱155
unit 8 ending a conversation
结束对话181
part2 各种情境
unit 9 invitations邀请196
unit 10 inquiry询问216
unit 11 thanks道谢236
unit 12 congratulations恭喜256
unit 13 apologies道歉278
unit 14 appcintments约会299
unit 15 confirmation确认321
unit 16 calling for help
打电话求助342
unit 17 requirements要求362
unit 18 shopping购物381