Part 1 Business Letter-Writing
Theory about Business Letter-Writing
1 Definition of a Letter
2 Concept of a Banking Business Letter
3 Classifications of Letters
4 Composition of a Business Letter
5 Structure of a Business Letter
6 Format or Style of Business Letters
7 Examples or Specimen of Business Letters
8 Key Factors in Good Business Letter-Writing
9 Some Writing Rules of Good Writing
10 Addressing Envelopes
Model Banking Business Letters
1 Letters of Thanks
2 A Letter of Reminder
3 Letters of Requests
4 Letters of Complaint Concerning Bank Charges
5 Letters About Account Overdrawn
6 Letters Concerning Loans
7 Letters Concerning International Settlement
8 Letters about Insurance
Part 2 E-Commercial Communication
Part 3 Dialogues
附录:部分对话的参考译文