INTRODUCTON The Human-Relations Revolution
1 Finding the Leader in you
2 Starting to Communicate
3 Motivating People
4 Expressing Genuine Interest in Others
5 Seeing Things form the Other Person's Point of View
6 Listening to Learn
7 Teaming Up for Tomorrow
8 Respecting the Dignity of Others
9 Recognition,Praise ,and Rewards
10 Handling Mistakes,Complaints,and Criticism
11 Setting Goals
12 Focus and Ddiscipline
13 Achieving Balance
14 Creating a Postive Mental Attitude
15 Learning Not to Worry
16 The Power of Enthusiasm
CONCLUSION
Making It Happen