List of Contributors
1 Technological Support for Cooperation
T. Rodden
1.1 Lrformation Exchange
1.1.1 Speech Act Systems
1.1.2 Office Procedure Systems
1.1.3 Semi-structured Message Systems
1.2 Information Sharing
1.2.1 Textual Conferencing Facilities
1.2.2 Multi-user Hypertext
1.2.3 Real-Time ConferencLng Systems
1.2.4 Desktop Conferencing
1.2.5 Multimedia Conferencing
1.3 Electronic Meeting Systems
1.4 Summary
2 User Interfaces for CSCW Systems
J. Brooke
2.1 Introduction
2.2 The "Personal" Model of Computing
2.2.1 Mine, All Mine - But Do I Want It?
2.2.2 Throwing Information Over the Wall
2.2.3 It's Yours; You Look After It
2.3 Applications versus Appropriate Systems
2.3.1 Software as Product
2.4 CSCW: Imposition of Common Methods of Working or Facilitation of Cooperative Working?
2.4.1 Access to Shared Information: Each to His Own
2.4.2 Cooperation: My Way
2.4.3 Piling Complexity upon Complexity
2.4.4 Groups Change As Well As Individuals
2.5 Implications for CSCW Interfaces
3 Groupwafe Interfaces
B. Hewitt and G.N. Gilbert
3.1 Some Standard Interface Design Guidelines
3.2 Desiging for Groups
3.3 Groupware Interface Issues
3.3.1 Be Consistent
3.3.2 Provide Feedback
3.3.3 Use the User's Model
3.3.4 User-Centred Control
3.3.5 Use Metaphors
3.4 Additional Design Issues for Groupware Interfaces
3.4.1 Focus
3.4.2 Concurrency
3.5 Conclusion
4 CSCW For Real: Reflections on Experience
G.N. Gilbert
4.1 BLEND: The Pioneering Spirit
4.2 European Collaboration
4.3 Diplomacy
4.4 Some Reflections
4.5 Conclusion
5 Adding a Little Structure to Collaborative Writing
M. Sharples
5.1 CSCW and Premature Commitment
5.2 The Process of Collaborative Writing
5.3 Strategies for Collaborative Writing
5.3.1 Parallel
5.3.2 Sequential
5.3.3 Reciprocal
5.4 Adding Structure to Collaborative Writing
5.4.1 Scheduling
5.4.2 Coordination
5.4.3 Constraints
5.4.4 Intentions
5.5 A Case Study in Collaborative Writing
……
6 Small-Scale Collaborative Writing Using Electronic Mail
7 HICOM as a CSCW Environment
8 Using Process Technology to Suppwrt Cooperative Work:Prospects and Desingn Issues
9 Computer Supported Teamwork
10 The Pod:A Purpose-built Environment to Support Group Working
11 Usability Trialling for CSCW Technology : Lessons from a Structured Messaging Task
References
Subject Index
Name Index